STEPHANIE HENRY
CubeSmart Self Storage
Angleton,TX
14
years of professional experience
Office administration and operations professional with nearly 10 years of management experience in a busy customer-focused environment. Skilled in maintaining records, accounts receivable, collections, staff training, customer communication, vendor coordination, and day-to-day office workflow. Organized, dependable, and able to manage competing priorities while providing accurate and professional support.
Work History
General Manager / Field Training Specialist
9 Years 11 Months- Managed daily office operations, customer accounts, leasing documents, correspondence, cash controls, and policy compliance.
- Maintained accurate account records and handled invoicing, accounts receivable, collections, and foreclosure documentation with timely follow-up.
- Trained and onboarded new employees, explained office procedures, and provided ongoing coaching to support consistent performance.
- Responded to customer questions, resolved account concerns, and documented communications, contributing to a reported 90% satisfaction rate.
- Scheduled and coordinated contractors and vendors for repairs and improvements while tracking service quality, timing, and costs.
- Selected Recognition: Promoted to Field Training Specialist (2019) | Top Performer, Reservation Conversions (2023) | Teammate of the Month (May 2024)
Cashier
5 Months- Processed cash and credit transactions accurately, balanced the register, and delivered friendly customer service.
Shift Leader / Manager
1 Year 4 Months- Directed shift operations, team performance, inventory accuracy, cash handling, and opening and closing procedures.
Administrative Assistant
10 Months- Coordinated patient scheduling and intake, verified insurance, and prepared health-insurance billing documents.
Skills
Administrative Support
Office Operations
Records Management
Accounts Receivable
Collections
Customer Communication
Microsoft Word & Excel
Scheduling
Vendor Coordination
Personal Information
Title: OFFICE ADMINISTRATION | ADMINISTRATIVE SUPPORT | OPERATIONS
Timeline
General Manager / Field Training Specialist
CubeSmart Self Storage
04.2015 - 03.2025Read More
Cashier
Forgotten Angels Resale Shop
11.2014 - 04.2015Read More
Shift Leader / Manager
Five Guys Burgers and Fries
02.2013 - 06.2014Read More
Administrative Assistant
Southwest Clinic Inc.
03.2011 - 01.2012Read More