Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Hagen

Riverview,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Enterprise Sales Development Representative

KnowBe4
08.2024 - Current
  • Utilized CRM software to track and manage leads, ensuring accurate data entry and timely follow-up on all prospects
  • Conducted thorough research to identify new business opportunities
  • Identified pain points of potential customers during discovery calls and tailored solutions to meet their specific needs
  • Developed a deep understanding of the company's products/services to effectively articulate features and benefits to prospects
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.

Account Executive

House of Floors
12.2020 - 08.2024


  • Guide clients in product choices using expertise from manufacturers, enhancing decision-making.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Prospected and conducted face-to-face sales meetings with property managers throughout assigned territory.
  • Oversee major renovation projects from start to finish.

Account Manager

Revenue Recovery Firm
08.2020 - 11.2020
  • Managing various regions throughout FL opening and maintaining accounts
  • Meeting with chiropractors and office managers and maintaining relationships with them
  • Account processing recovering unpaid PIP benefits from insurance companies

Trainer/Bartender/Server

Hooters
11.2016 - 08.2020


  • Bartender for high volume shifts.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Shift Supervisor

Panera Bread
09.2015 - 01.2019
  • Handled cash and ensured order was correct during busy breakfast shifts.
  • Trained new employees on the POS, as well as making barista drinks and smoothies.
  • Opened the store and bakery.
  • Helped store management meet standards of service and quality in daily operations.
  • Built relationships with customers to encourage repeat business.

Family Team Leader

USF Orientation Staff
01.2010 - 01.2011
  • Mentored families with the transition of family members to college life to help shape their first impression of the university
  • Answered any questions about USF and conducted tours of the campus
  • Addressed audiences of nearly 700 people as well as small groups of families
  • Worked in the Office of Orientation the following semester

Education

Bachelor - Business

University of South Florida
Tampa, FL
05-2026

High school diploma - undefined

Alonso High School
Tampa, FL
01.2009

Skills

  • Customer Service
  • Continuous improvement
  • Organizational skills
  • Analytical skills
  • Teamwork
  • Objection handling
  • Pipeline management

Certification

Real Estate License, 06/01/24, 03/31/26

Timeline

Enterprise Sales Development Representative

KnowBe4
08.2024 - Current

Account Executive

House of Floors
12.2020 - 08.2024

Account Manager

Revenue Recovery Firm
08.2020 - 11.2020

Trainer/Bartender/Server

Hooters
11.2016 - 08.2020

Shift Supervisor

Panera Bread
09.2015 - 01.2019

Family Team Leader

USF Orientation Staff
01.2010 - 01.2011

High school diploma - undefined

Alonso High School

Bachelor - Business

University of South Florida

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