Cheryl HINE
Plains,PA
Summary
Lively and compassionate Receptionist/Dental Assistant with a proven track record at Bernard J. Hine, D.M.D. Excelling in professional phone etiquette and patient care, enhanced dentist efficiency and patient satisfaction. Skilled in multitasking and problem-solving, ensured a clean, welcoming environment and adeptly managed patient appointments and insurance verifications, contributing to improved office operations.
Overview
34
34
years of professional experience
Work History
Receptionist/Dental Assistant
Bernard J. Hine, D.M.D
Mount Pocono, PA And Wilkes-Barre, PA
06.1985 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a calm and comfortable relationship with patients and family members.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Took dental images following strict patient protection rules, applying lead aprons.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
Education
High School Diploma -
Wyoming Valley West
Kingston, PA06.1974
Skills
- Professional phone etiquette
- Caring and compassionate
- Problem solving
- Love animals
Timeline
Receptionist/Dental Assistant
Bernard J. Hine, D.M.D
06.1985 - 03.2019
High School Diploma -
Wyoming Valley West