Bryanna Espinoza
Aurora,CO
Summary
Cheerful Dental Receptionist committed to ensuring each patient feels welcomed and comfortable upon walking through the door. Gifted at keeping patient files organized and updated.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Perfect Teeth
Aurora, CO
12.2019 - Current
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained and managed patient records in compliance with security regulations.
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
- Organized referrals to other medical specialists.
- Assisted patients in completing all necessary forms and documents.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Booked appointments for patients using [denticon].
Dental Receptionist
Clininca Family Health
Thornton, CO
05.2019 - 12.2019
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Greeted over [60] patients per day.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patients' dental health information, medical history and vital signs.
- Booked appointments for patients using [nextgen].
- Prepared claim forms for dental insurance.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Assisted patients in completing all necessary forms and documents.
- Organized referrals to other medical specialists.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Sales Associate
Guess Factory
Thornton, CO
10.2018 - 05.2019
- Tracked stock using company inventory management software.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Thornton High School
Thornton, CO05.2018
Skills
- Dental staff support
- Insurance billing
- Professional phone etiquette
- Adept at multi-line phones
- Excellent multitasking capability
- Customer and client relations
- Office administration
- Scheduling
- Sales strategies
- Cleaning and sanitation
bi langual
i speak both spanish and english fluently writing and speaking
Timeline
Dental Receptionist
Perfect Teeth
12.2019 - Current
Dental Receptionist
Clininca Family Health
05.2019 - 12.2019
Sales Associate
Guess Factory
10.2018 - 05.2019
High School Diploma -
Thornton High School