Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cheryl Huckaby

Garfield Heights,Oh

Summary

Proven track record in enhancing customer satisfaction and sales revenue, notably at Inogen, Inc. Expert in cold-calling and building rapport, I excel in teamwork and collaboration. Achieved significant client retention and sales targets by leveraging excellent communication and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Customer Development Specialist

Inogen
09.2018 - 09.2024
  • Troubleshot complex issues related to customer accounts or orders with minimal supervision.
  • Negotiated contracts with key stakeholders, securing favorable terms for the company while maintaining strong client relationships.
  • Increased customer satisfaction by providing exceptional support and addressing client concerns promptly.
  • Provided comprehensive product training for new clients, ensuring optimal usage and satisfaction.
  • Demonstrated strong product knowledge, enabling the ability to effectively address client questions and concerns.
  • Enhanced customer retention through continuous relationship building and personalized followups.

Outbound Sales Representative

AmeriMark
01.2014 - 09.2019
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Developed tailored sales pitches for diverse customer segments, enhancing product appeal and conversion rates.
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
  • Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.

Sales Manager

Dial America
07.2005 - 02.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Education

High School Diploma -

John Hay High School
Cleveland, OH
06.1981

Skills

Cold-calling

Performance Tracking

Teamwork and Collaboration

Customer Service

Problem-Solving

Attention to Detail

Reliability

Excellent Communication

Building rapport

Accomplishments

I have a proven record of exceptional sales ability, having achieved President's Club status in 5 out of 6 years of employment at Inogen, Inc. This status represents the top 20 sales agents out of 300 agents employed at the organization.

Timeline

Customer Development Specialist

Inogen
09.2018 - 09.2024

Outbound Sales Representative

AmeriMark
01.2014 - 09.2019

Sales Manager

Dial America
07.2005 - 02.2019

High School Diploma -

John Hay High School

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Cheryl Huckaby