Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Cheryl Johnson

Schertz,TX

Summary

Strong self-starter seeking new position. Excellent organizational skills

and attention to detail.

15 plus years management in the retail industry as well as a seasoned background in the hotel and hospitality industry.

I am looking to join agrowing company to meet new and ever changing challenges.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Virtual Jewelry Consultant

Jared The Galleria Of Jewelery
Schertz, TX
10.2020 - 01.2024
  • Provided customers with detailed product knowledge and advice regarding jewelry selection.
  • Developed relationships with clients to increase sales opportunities.
  • Assisted customers in creating custom designs for special occasions.
  • Utilized point-of-sale systems to process payments accurately and efficiently.
  • Researched new products and trends to recommend to customers based on their needs.
  • Tracked customer feedback from social media sites or surveys.
  • Educated customers about proper care instructions for different types of jewelry pieces.
  • Consulted with customers to understand needs, define expectations and discuss budgets for pieces.

Jewelry Sales Specialist

Jared The Galleria Of Jewelery
Schertz, TX
02.2011 - 10.2020
  • Greeted customers with a friendly attitude and provided prompt service.
  • Assisted customers with product selection, ordering, returns, and exchanges.
  • Provided helpful advice to customers on product features, benefits, and warranties.
  • Answered customer inquiries via phone, email, and in-person interactions.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Maintained accurate records of all customer interactions using company software systems.
  • Processed payments for purchases made by customers both online and in-store.
  • Provided support to other team members when needed to ensure the smooth running of daily operations.
  • Handled escalated calls from customers who required additional assistance or special attention due to their unique situation.
  • Conducted research into customer issues as needed in order to provide satisfactory resolutions quickly and efficiently.
  • Developed close relationships with repeat customers through consistent follow-up communication.

Sales Associate

Kay Jewelers (Division of Jared)
Duluth, MN
01.2001 - 01.2011
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted inventories on a regular basis to track stock levels.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Suggested ideas for improving store operations and increasing profits.

Skills

  • Sales Strategy Development
  • Contract Negotiation Expertise
  • Pricing Negotiation
  • User Training Expertise

Certification

  • Certified Diamontologist (Diamond Council of America)
  • Guild Gemologist (Diamond Council of America course study)

Timeline

Virtual Jewelry Consultant

Jared The Galleria Of Jewelery
10.2020 - 01.2024

Jewelry Sales Specialist

Jared The Galleria Of Jewelery
02.2011 - 10.2020

Sales Associate

Kay Jewelers (Division of Jared)
01.2001 - 01.2011
  • Certified Diamontologist (Diamond Council of America)
  • Guild Gemologist (Diamond Council of America course study)

Similar Profiles

CREATE PROFILE
Cheryl Johnson