Cheryl Johnson
Warren,MI
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Superior Plus Propane
01.2023 - Current
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Answered customer calls promptly to avoid long wait times on hold.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Dealt with a wide range of customer service, operational, and administrative tasks every day.
- Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken.
- Customer requests for products, services, and company information were handled by me.
Customer Service Personnel
Rehabilitation Institute of Michigan Main Campus
Detroit, MI
10.1998 - 11.2022
- Made appointments for clients and accompanied them to them.
- Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
- Explained billing procedures to customers, processed payments, and assisted with payment option setup.
- Looked at customer account information to figure out what was wrong and how to fix it.
- Took 60+ inbound calls per day and directed them to the appropriate people or departments.
- Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education
High School -
Southeastern High School of Technology and Law
Detroit, MISkills
- Multi-line phone talent
- File/records maintenance
- Medical coding
- Customer service
- Microsoft Office
- Customer satisfaction
- Time management skills
- Medical terminology knowledge
- Scheduling
- Creative problem solving
Certification
- Team Leader Preceptor
- First Aid/CPR Certified
- Certified Nurse Assistant
Timeline
Customer Service Representative
Superior Plus Propane
01.2023 - Current
Customer Service Personnel
Rehabilitation Institute of Michigan Main Campus
10.1998 - 11.2022
High School -
Southeastern High School of Technology and Law