Proficient in resolving customer inquiries and managing high-stress situations. Strong background in leveraging CRM systems and training team members to enhance overall service efficiency and customer satisfaction.
Work History
Customer Service Representative
46 Years 1 Month
The Hertz Corporation | 09.1980 - Current
Resolved customer inquiries and issues efficiently, enhancing satisfaction and retention.
Leveraged CRM systems to track customer interactions and ensure timely follow-up.
Assisted in training new team members on company policies and customer service protocols.
Collaborated with cross-functional teams to streamline service processes and improve response times.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.