Proficient in resolving customer inquiries and managing high-stress situations. Strong background in leveraging CRM systems and training team members to enhance overall service efficiency and customer satisfaction.
Work History
Customer Service Representative
45 Years 11 Months
The Hertz Corporation | 09.1980 - Current
Resolved customer inquiries and issues efficiently, enhancing satisfaction and retention.
Leveraged CRM systems to track customer interactions and ensure timely follow-up.
Assisted in training new team members on company policies and customer service protocols.
Collaborated with cross-functional teams to streamline service processes and improve response times.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.