Professional Summary
Overview
Work History
Education
Skills
Timeline

Cheryl Jorden

The Hertz Corporation
CLEVELAND,TX
46
years of professional experience

Proficient in resolving customer inquiries and managing high-stress situations. Strong background in leveraging CRM systems and training team members to enhance overall service efficiency and customer satisfaction.

Work History

Customer Service Representative

45 Years 11 Months
The Hertz Corporation | 09.1980 - Current
  • Resolved customer inquiries and issues efficiently, enhancing satisfaction and retention.
  • Leveraged CRM systems to track customer interactions and ensure timely follow-up.
  • Assisted in training new team members on company policies and customer service protocols.
  • Collaborated with cross-functional teams to streamline service processes and improve response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

No Degree - General Studies

MacArthur High School | Houston, TX

Skills

Customer service
Client relations
Data entry
Problem resolution
Relationship building
Call center experience
Conflict resolution
Critical thinking
Active listening

Timeline

Customer Service Representative

The Hertz Corporation
09.1980 - CurrentRead More

MacArthur High School

No Degree from General Studies
Read More
Cheryl Jorden