Professional Summary
Overview
Work History
Education
Skills
Timeline

Cheryl Jorden

The Hertz Corporation
CLEVELAND,TX
46
years of professional experience

Proficient in resolving customer inquiries and managing high-stress situations. Strong background in leveraging CRM systems and training team members to enhance overall service efficiency and customer satisfaction.

Work History

Customer Service Representative

46 Years 1 Month
The Hertz Corporation | 09.1980 - Current
  • Resolved customer inquiries and issues efficiently, enhancing satisfaction and retention.
  • Leveraged CRM systems to track customer interactions and ensure timely follow-up.
  • Assisted in training new team members on company policies and customer service protocols.
  • Collaborated with cross-functional teams to streamline service processes and improve response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

No Degree - General Studies

MacArthur High School | Houston, TX

Skills

Customer service
Client relations
Data entry
Problem resolution
Relationship building
Call center experience
Conflict resolution
Critical thinking
Active listening

Timeline

Customer Service Representative

The Hertz Corporation
09.1980 - CurrentRead More

MacArthur High School

No Degree from General Studies
Read More
Cheryl Jorden