Cheryl Kosky
Secaucus,NJ
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
27
27
years of professional experience
Work History
Cash Management Teller
Loomis
Moonachie
09.2023 - Current
- Processing incoming large amounts of cash deposits from various banks.
Cashroom, Customer Service/Cashier
Kohl's Department Store
Secaucus, NJ
09.2012 - 10.2023
- Daily balancing of all register tills
- Daily cash deposits {COSA}
- Ordering & Receiving all weekly cash for the store
- Overseeing & handling returns of merchandise
- Omni & Bopus {Processing all online orders}
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Special Needs Bus Aide
Board of Education
Secaucus
09.2009 - 01.2022
- Daily transportation of children to and from school
Cashroom, Customer Service Lead, Front Lead
Toys R US/ Babies R US
Secaucus
09.2006 - 10.2012
- Daily entering all cash deposits & reports {COSA}
- Balancing of all register tills
- Ordering & Receiving all weekly cash for the store
- Customer Service Lead
- Overseeing & handling returns of merchandise
- Furniture Lead, handling all furniture orders & deliveries to customers
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Consulted with customers regarding needs and addressed concerns.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Ensured compliance with company policies and regulations related to customer service operations.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Implemented company processes to effectively resolve customer service issues.
- Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
Cashroom, Front Lead
Linen-N-Things
Secaucus, NJ
09.2001 - 10.2006
- Daily entering all cash deposits & reports {COSA}
- Daily COSA reports
- Balancing of all register tills
- Ordering & Receiving all weekly cash for the store
- Front End Lead
- Weekly scheduling of hours for customer service & cashiers
- Overseeing & handling returns of merchandise
Job Site Secretary
Schiavone Construction
Secaucus
07.1999 - 09.2001
- Phone Communications
- Filing Typing
- Daily Reports for job sites
- Petty cash & cash reports
- Accounts receivable & payable
- Scheduling of all trucks on & off job site
- Microsoft word / Excel spreadsheets
Secretary to Vice President of Construction
J. Fletcher Creamer & Son
Hackensack
06.1997 - 07.1999
- Filing, Typing
- Daily reports for job sites
- Accounts payable & receivable
- Payroll
- Scheduling of all trucks on job site
- Registration of all vehicles & handling gross vehicle weights
- Weekly petty cash & reports
- Purchase, maintain all corporate cell phones/ monthly reports
- Maintain and scheduling all events for the creamer yacht
Education
High School Diploma -
Woodridge High School
06-1989
Skills
Customer Service Representative, Cashier, Cashroom Manager,
References
References available upon Request
Timeline
Cash Management Teller
Loomis
09.2023 - Current
Cashroom, Customer Service/Cashier
Kohl's Department Store
09.2012 - 10.2023
Special Needs Bus Aide
Board of Education
09.2009 - 01.2022
Cashroom, Customer Service Lead, Front Lead
Toys R US/ Babies R US
09.2006 - 10.2012
Cashroom, Front Lead
Linen-N-Things
09.2001 - 10.2006
Job Site Secretary
Schiavone Construction
07.1999 - 09.2001
Secretary to Vice President of Construction
J. Fletcher Creamer & Son
06.1997 - 07.1999
High School Diploma -
Woodridge High School