Cheryl LATNER
Kally K's Restaurant Dunedin
Tarpon Springs,FL
2016
years of professional experience
Dynamic Server Bartender with a strong work ethic and exceptional customer service skills, honed at Mixers Bar And Grill. Proven ability to enhance guest engagement and satisfaction through attentive service and effective cash handling. Recognized for training new staff and fostering a collaborative environment, ensuring seamless operations during high-volume periods.
Work History
Server Bartender
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in food and beverage preparation, ensuring quality and presentation met standards.
- Maintained cleanliness and organization of work areas to enhance dining experience.
- Collaborated with team members to efficiently manage high-volume service periods.
- Upsold menu items to enhance customer satisfaction and increase sales revenue.
- Trained new staff on operational procedures and best practices for service excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server Bartender
14 Years 1 Month- Processed customer transactions accurately using point-of-sale systems.
- Implemented feedback from guests to improve service delivery and overall experience.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
Education
- Basic Some Accounting
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Memory retention
Safe food handling
Timeline
Server Bartender
Kally K's Restaurant Dunedin
03.2001 - 04.2015Read More
Server Bartender
Mixers Bar And Grill
Read More
Florida Junior College
from Basic Some Accounting
Read More
Orange Park High School
High School Diploma
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