Cheryl Lewis
Greenville,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
The Reynolds Company
Greenville, SC
01.2000 - 07.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Was customer Service manger of our Sales team with non of them in house. I had six reps working under me.
- We processed orders via email and phone , entered into our schemas system, working directly with Trucking agencies, internal manufacturing and shipping team to get order out the door.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Education
Some College (No Degree) - Business Administration
University of Dayton
Dayton, OHSkills
- Call Monitoring
- Workflow Management
- Project Management
- Sales Promotion
Timeline
Customer Service Manager
The Reynolds Company
01.2000 - 07.2023
Some College (No Degree) - Business Administration
University of Dayton