CHERYL L. WILLHOIT
Brookdale Home Health
Elmhurst,IL
20
Years of experience
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Work History
Patient Service Representative
4 Years 10 Months- Facilitated effective communication between patients, families, and healthcare providers.
- Streamlined patient intake procedures to enhance service efficiency and reduce wait times.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed insurance verifications and handled billing inquiries with accuracy.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Scheduler
6 Years 11 Months- Coordinated scheduling of RNs, LPNs, OTs, PTs, and health aides for home and facility care. to perform duties in both the home setting and in our facilities. Make sure all documentation is in files.
- Coordinated scheduling for home health staff to optimize patient care delivery.
- Enhanced operational efficiency by streamlining appointment scheduling processes.
- Managed communication between caregivers and clients to ensure clarity in service delivery.
Receptionist
4 Months- Answered phone and computer correspondence, placed orders, and ensured order completion.
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments and staff.
- Maintained accurate records of customer inquiries and transactions using CRM software.
Medical Lab Tech
1 Year 9 Months- Accessioned patient specimens in laboratory for processing with Pathologist.
- Assisted with front office duties while maintaining and packaging medical supplies for specimen collection.
- Conducted laboratory tests to analyze samples and ensure accurate results.
- Operated and maintained advanced laboratory equipment in compliance with safety protocols.
- Collaborated with healthcare professionals to interpret test results and provide timely feedback.
Medical Receptionist
10 Years 6 Months- Scheduled patient appointments to enhance office workflow.
- Collected patient insurance information for proper billing.
- Facilitated communication between patients and physicians to ensure clarity and understanding.
- Maintained and ordered office and medical supplies to support uninterrupted patient care.
Education
Associate of Science - Medical Laboratory Science
Skills
Organized and inspired leader in team projects.
Customer service
HIPAA compliance
Insurance verification
Patient communication
Confident problem solver
adaptable to many situations.
Timeline
Patient Service Representative
Rush Kids Pediatric Therapy
10.2021 - CurrentRead More
Scheduler
Brookdale Home Health
09.2019 - CurrentRead More
Receptionist
House of Glass
03.2019 - 07.2019Read More
Medical Lab Tech
4 Path Laboratory
04.2017 - 01.2019Read More
Medical Receptionist
West Suburban Orthodontics
04.2006 - 10.2016Read More
Triton Jr College
Associate of Science from Medical Laboratory Science
Read More