Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Macomber

Everett,MA

Summary

Seasoned Customer Service Supervisor in Table Games with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. I am an effective problem solver and keep the environment on the games I am responsible for a fantastic experience for the casino guests. Dealers have often request to work in my section to work in because I am committed to having them do their best and elevate their skills.

Overview

30
30
years of professional experience

Work History

Customer Service Supervisor, Gaming

Encore Boston Harbor
Everett, MA, MA
04.2019 - Current
  • Assessed and authenticated customer exchanges, voids and returns.
  • Inspected cards and Roulette wheel, Black Jack shuffle machines, and other gaming equipment to verify proper functioning and good working order.
  • Opened and closed Black Jack and Roulette game tables and cash floats by receiving, verifying and recording cash wages.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Stood behind Black Jack, Roulette, and Novelty gaming tables to deal appropriate number of cards to each player and verify placed bets before starting game.

Gaminig Supervisor

Mohegan Sun Casino
Uncasville, CT
10.1996 - 04.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Supervised Blackjack, Roulette, and Novelty games.

Dual Rate Table Games Supervisor

Foxwoods Resort Casino
Mashantucket, CT
02.1992 - 09.1996
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Monitored chips purchases, table inventories and player win ratios.

Education

High School Diploma -

Griswold High School
Griswold, CT

Skills

  • Corrective Actions
  • Contact Management Systems
  • Investigation Support
  • Issue Resolution
  • Handling Escalations
  • Time Management
  • One Call Resolution
  • Special Assignments

Timeline

Customer Service Supervisor, Gaming

Encore Boston Harbor
04.2019 - Current

Gaminig Supervisor

Mohegan Sun Casino
10.1996 - 04.2019

Dual Rate Table Games Supervisor

Foxwoods Resort Casino
02.1992 - 09.1996

High School Diploma -

Griswold High School

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Cheryl Macomber