Cheryl Meyer
Hawaiian Gardens,CA
Summary
Dynamic service associate and manager with a proven track record of making sound business decisions that drive success. Skilled in verbal and written communication, consistently delivering clear and impactful messages. Adept at leveraging resources to achieve exceptional outcomes, demonstrating a strategic approach to problem-solving and innovation. Open to relocation, bringing expertise and dedication to new opportunities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Benefits Associate
CA Employment Development Department (EDD)
Hawaiian Gardens, CA
08.2019 - 02.2020
- Tackled the effort to manage the abundance of calls created by Covid-19
- Analyze benefits, generating pending payouts
- Resulting in gratitude from the caller for being informative and providing some comfort in what was a troubled time for all
- Delivered guidelines to ensure continuous benefits
- Improved customer experience, informative. increase production and reduced escalations
Manager on Duty
Pipeline Insurance
Anaheim, CA
12.2017 - 02.2020
- Control all personal and commercial accounts
- Regulate correspondence, complaints, compliance and queries
- Skilled at managing sale, staff, commission, education development and performance
- Revitalize underperforming sales, sustainable strategies that increase brand awareness, promote customer engagement, and drive sales ultimately increase book of business and customer retention
Customer Relations Advocate
Toyota Motor Corporation
Torrance, CA
03.2015 - 02.2017
- Finesse correspondence in a fast-paced call center environment.
- Resolve warranty, recalls, customer support programs and basic vehicle technical concerns
- Reserve high standard of call center matrix
Personal Lines Property Call Center Manager
CSAA Insurance Group, a AAA Insurer
CA
03.1994 - 06.2010
- Direct associates, review, evaluate, guide, and mentor performance
- Induce motivational incentives, training, monitoring, recognized and reward performance exceeding organizational goals
- Concept execution strategies for untapped products, and markets resulting in exceeding organizational goals
- Promoted to positions of increased responsibility given strong people and project management skills
- Support, develop and govern new hire training resulting in successful transformation to new facility
Education
High school diploma -
Los Alamitos High School
Los Alamitos, CASkills
- Database management
- Typing
- Financial services
- Underwriting
- Leadership
- Process Improvement
- Salesforce
- Data analysis skills
- Records management
- Social media management
- Analysis skills
- Writing skills
- Quality assurance
- Social listening
- Time management
- Help desk
- Data entry
- Training & development
- Product management
- Customer relationship management
- Benefits administration
- Hospitality
- Data analytics
- Mobile applications
- Communication skills
- Territory management
- Document management
- Upselling
- Microsoft Outlook Calendar
- Live chat
- Conflict management
- Supervising experience
- Copywriting
- Grammar Experience
- Insurance sales
- Customer support
- CRM software
- Google Suite
- Employee Orientation
- Customer retention
- SQL
- Document management systems
- Risk management
- SharePoint
- Epic
- Oracle
- Office management
- Microsoft Word
- Data collection
- Negotiation
- Research & development
- Account management
- Documentation review
- Customer Service
- Internet of things
- Analytics
- Marketing
- Fraud prevention and detection
- Slack
- Information management
- Windows
- Administrative experience
- Filing
- Google Docs
- Sales
- Project coordination
- Order entry
- Information security
- Organizational Skills
- Calendar management
- Benefits analysis
Certification
- CDL
- Non-CDL Class C
- Driver's License
Timeline
Benefits Associate
CA Employment Development Department (EDD)
08.2019 - 02.2020
Manager on Duty
Pipeline Insurance
12.2017 - 02.2020
Customer Relations Advocate
Toyota Motor Corporation
03.2015 - 02.2017
Personal Lines Property Call Center Manager
CSAA Insurance Group, a AAA Insurer
03.1994 - 06.2010
High school diploma -
Los Alamitos High School