Lauri Drake
Marshall,IL
Summary
Highly motivated friendly individual with the ability to perform at a high level in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Previous experience includes working with Medicare beneficiaries, evaluating their medical needs to find appropriate insurance coverage. Conducting a thorough needs analysis of patient concerns and medical issues allowed me to find the best care for them. I also have previous work expedience in education training as well as customer service in the banking industry.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Benefits Associate
Ehealthinsurance
04.2024 - Current
- Determined beneficiary medicare insurance options based on medicare and personal needs
- Built rapport with customers to foster a safe, trusting environment
- Resolved issues and inquiries from plan participants regarding health benefits through telephone.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into NICE software system.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Familiarity with medical terminology
Lead Teacher
Knox County Schools
08.2007 - 03.2022
- Conduct teacher evaluations
- Communicate effectively with parents, staff, stakeholders, and students regarding educational policy
- Conduct training workshops for staff
- Train prospective educators to increase student achievement.
Teaching Assistant
Sevier County Schools
06.2004 - 05.2006
- Assist teachers by implementing educational plans
- Monitor student goals.
Bank Teller/Customer Service Representative
Citizens State Bank
06.2000 - 05.2004
- Communicated effectively and to retain customer
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept record of customer interactions, receipts
- Presented customer with additional banking services.
Education
Administrative Leadership -
Carson Newman Collge
Jefferson City, TN07.2016
Bachelor's Degree in Business - Organizational Management
Tusculum College
Greeneville, TN12.2002
Skills
- English
- Microsoft 365 Suite
- Customer Service
- Communication Skills
- Customer Service
- Google Suite
- Time management
- Computer literacy
- Documentation review
- Problem Resolution
- Employee Relations
- Records Management
- Medical Terminology
- HIPAA Compliance
- Appointment Scheduling
Certification
Health Insurance Agent-Medical & Accident NPN 21186852, Illinois
K-6 Elementary Teaching License, IL
Timeline
Benefits Associate
Ehealthinsurance
04.2024 - Current
Lead Teacher
Knox County Schools
08.2007 - 03.2022
Teaching Assistant
Sevier County Schools
06.2004 - 05.2006
Bank Teller/Customer Service Representative
Citizens State Bank
06.2000 - 05.2004
Administrative Leadership -
Carson Newman Collge
Bachelor's Degree in Business - Organizational Management
Tusculum College
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