Cheryl Mulbah
UNIBANK
Lehigh Acres,FL
13
years of professional experience
I'm a professional with strong background in leadership and team management. I have a proven track record in driving results and ensuring team collaboration. I am skilled in problem-solving, and adapting to dynamic environments. I utilize strategic planning to enhance team productivity and service quality. I am reliability, communicate effectively, and delivers high-quality outcomes.
Work History
Assistant Manager
2 Years 2 Months- Assist manager in creating a branch sales culture, including a comprehensive understanding of the location sales plans and goals, including participation in business development and outreach.
- Perform security function by opening and closing the bank and vault and ensuring overall safety and security on bank grounds.
- Assist the Branch manager with bank security and compliance obligations; specifically, compliance with state and federal laws within the scope of the position and ensure prominent display of required posters.
- Supervise employees in the Bank’s retail department. Carry out supervisory responsibilities in accordance with the Bank’s policies and applicable laws. This include training; planning, assigning, and directing work; performance and feedback reviews, rewarding and directing employees; addressing concerns and resolving issues.
- Support the team by verifying transactions, signing checks, explaining procedures, and providing overrides as necessary.
- Participate and/or assist in the development of community and networking evens during business and non-business hours.
- Manage in the absence of the Relationship Branch Manager.
- Other duties as assigned.
Assistant Director of Finance
1 Year 6 Months- Assist with financial data entry and general bookkeeping
- Post daily sales and cash receipts into accounting system
- Enter all accounts payable into accounting system
- Prepare daily and monthly invoices to members
- Export daily invoices and payments from database to accounting system
- Assist in preparation of financial statements and reports
- Assist in creating and setting budgets
- Update and maintain financial records
- Independently prioritize daily tasks and responsibilities
- Assist with reconciling bank accounts
- Assist with audits as necessary
- RESPONSIBILITIES:
Relationship Banker
2 Years- Build Customer relationship
- Do customers transactions with accuracy and in a timely manner.
- Open accounts ex: Checking, Savings, CDs etc.
- Work with team members to ensure customers get the best service.
- Assist the Branch manager with bank security and compliance obligations; specifically, compliance with state and federal laws within the scope of the position and ensure prominent display of required posters.
- Supervise employees in the Bank’s retail department. Carry out supervisory responsibilities in accordance with the Bank’s policies and applicable laws. This may include training; planning, assigning and directing work; performance and feedback reviews, rewarding and directing employees; addressing concerns and resolving issues.
- Support the team by verifying transactions, signing checks, explaining procedures and providing overrides as necessary.
Senior Teller
4 Years 7 Months- Builds, retains, and strengthens relationships with customers
- Resolves complex service issues
- Works closely with the Branch Operations Administrator to improve the performance of the branch
- Build customer loyalty and trust
Cashier Supervisor
1 Year 11 Months- Supervise cashiers
- Assist customers with purchases
- Operate registrars and credit card
- Complete tasks assigned by the management team
Education
- Business Administration
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Team motivation
Customer relations
Staff supervision
Timeline
Assistant Manager
UNIBANK
04.2024 - CurrentRead More
Assistant Director of Finance
Worcester Regional Chamber of Commerce
09.2022 - 03.2024Read More
Relationship Banker
UNIBANK
08.2020 - 08.2022Read More
Senior Teller
PEOPLE'S UNITED BANK FORMERLY UNITED BANK
08.2015 - 03.2020Read More
Cashier Supervisor
Home Depot
09.2013 - 08.2015Read More
Quinsigamond Community College
from Business Administration
Read More