Cheryl Munro
Cincinnatus,NY
Summary
Skilled Medical Administrative Assistant with proven expertise in medical records management and HIPAA compliance, honed at CNY Medical Associates/Cortland ENT. Demonstrates a strong ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Excels in insurance verification, showcasing a blend of technical proficiency and exceptional customer service skills.
Overview
41
41
years of professional experience
Work History
Medical Administrative Assistant
CNY Medical Associates/Cortland ENT
Cortland, NY
04.2014 - Current
- Collected information, verified insurance and collected co-payments for patients as part of check-in process. Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Transmitted medical records and other correspondence by mail, e-mail, or fax. (Medent and Epic)
Medical Receptionist
Cortland Internist Associates
Cortland, NY
08.1998 - 04.2014
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Assisted with filing of medical records and documents, maintaining accurate electronic files. Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization. (Medent)
Q.C. Inspector/Company Store Team Leader
Rubbermaid
Cortland, NY
09.1983 - 06.1998
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Resolved customer service issues to ensure customer satisfaction.
Education
Certificate - Medical Terminology
BOCES
Cortland, NY08-1998
High School Diploma -
Cincinnatus Central
Cincinnatus, NYSkills
- Charting and clinical documentation
- Medical records management
- Insurance verification mastery
- HIPAA compliance
Timeline
Medical Administrative Assistant
CNY Medical Associates/Cortland ENT
04.2014 - Current
Medical Receptionist
Cortland Internist Associates
08.1998 - 04.2014
Q.C. Inspector/Company Store Team Leader
Rubbermaid
09.1983 - 06.1998
Certificate - Medical Terminology
BOCES
High School Diploma -
Cincinnatus Central
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