Cheryl Nell
Naples,FL
Summary
Organized and dependable hard worker with experience in medium-scale hotel. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed with diverse menu of memorized drink recipes.
Overview
15
15
years of professional experience
Work History
Bartender/Server
Hilton Marco Island Beach Resort
01.2019 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Retail Store Manager
Justice/Tween Brands
09.2009 - 01.2019
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Education
High School Diploma -
Naples High School
Naples, FLSkills
- Health codes compliance
- Menu Memorization
- Organized
- Detail Oriented
- Multitasking
- Suggestive Selling
- Outgoing Personality
- Micros
- Scheduling
Timeline
Bartender/Server
Hilton Marco Island Beach Resort
01.2019 - Current
Retail Store Manager
Justice/Tween Brands
09.2009 - 01.2019
High School Diploma -
Naples High School
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