Cheryl Pelikan
Romeoville
Summary
Dedicated Account Manager with proven expertise at Specialties Direct Inc., excelling in customer relationship management and problem-solving. Successfully maintained the lowest DSO in collections while overseeing multiple accounts. Adept at inventory management and fostering strong client connections, consistently driving performance and satisfaction.
Overview
21
21
years of professional experience
Work History
Cashier/Welcome Desk/Attractions Attendant
Scene 75
ROMEOVILLE
02.2022 - Current
- Worked closely with front-end staff to assist customers.
- Greeted customers promptly and responded to questions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Resolved customer complaints professionally in accordance with company policy.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Adhered strictly to safety regulations set forth by the attraction park.
Account Manager
Specialties Direct Inc.
BURR RIDGE
07.2004 - Current
- Act as the main point of contact in matters relating to client concerns and needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversee multiple accounts and work diligently to meet and exceed performance goals, maintaining the lowest DSO in collections.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Collect cash and process credit card transactions.
- Responsible for managing inventory and ordering office supplies.
Cashier
Party City Inc.
JOLIET
09.2012 - 11.2022
- Managed inventory and supplies to ensure materials were available when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Morton East High School
Berwyn, IL05-1990
Skills
- Account oversight
- Customer relationship management (CRM)
- Inventory management
- Problem solving
- Time management
- Upselling
- Strong lead development skills
References
References available upon request.
Timeline
Cashier/Welcome Desk/Attractions Attendant
Scene 75
02.2022 - Current
Cashier
Party City Inc.
09.2012 - 11.2022
Account Manager
Specialties Direct Inc.
07.2004 - Current
High School Diploma -
Morton East High School