Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Phillips

Pulaski,TN

Summary

Adept Certified Pharmacy Technician with a proven track record at Maury Regional Hospital, enhancing patient care by ensuring accurate medication dispensing and optimizing pharmacy workflows. Skilled in pharmaceutical calculations and problem-solving, I significantly improved service quality and efficiency. My expertise in HIPAA regulations and dedication to patient confidentiality underscore my comprehensive approach to pharmacy operations. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Driven Pharmacy Technician with 38 years of experience and success in working within fast-paced hospital and retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

38
38
years of professional experience

Work History

Certified Pharmacy Technician

Maury Regional Hospital
04.2022 - 08.2023
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Certified Pharmacy Technician

Maury Regional Hospital
03.2007 - 02.2018
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Certified Pharmacy Technician

Hillside Hospital Pharmacy
03.2005 - 03.2007
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Education

High School Diploma -

Eliyria High School
Elyria, OH
06.1976

Skills

    • Problem-solving skills
    • Insurance Billing
    • HIPAA Regulations
    • Medication Dispensing
    • Pharmaceutical Calculations
    • Workflow Optimization
    • Pharmacist support
    • Patient confidentiality
    • Insurance Verification
    • Pharmacy Law Compliance
    • Aseptic Techniques
    • Drug Classification Knowledge
    • Compounding Techniques
    • HIPAA
    • Staff Development
    • Sterile technique
      • Intravenous admixture preparation
      • Drug utilization review
      • Confidentiality and HIPAA
      • Interpreting and Processing Medication Orders
      • Answering customer questions
      • Drug safety
      • Operations Support
      • Processing payments
      • Receiving incoming supplies
      • Medicare and Medicaid process
      • Order Verification
      • FDA Drug Safety Guidelines
      • OTC Recommendations
      • Interpreting orders
      • Certified Pharmacy Technician (CPhT)

Timeline

Certified Pharmacy Technician

Maury Regional Hospital
04.2022 - 08.2023

Certified Pharmacy Technician

Maury Regional Hospital
03.2007 - 02.2018

Certified Pharmacy Technician

Hillside Hospital Pharmacy
03.2005 - 03.2007

High School Diploma -

Eliyria High School

Similar Profiles

CREATE PROFILE
Cheryl Phillips