Cheryl Pitchford
Reno,NV
Summary
Dynamic and reliable professional with a proven track record at Diamonds Casino, excelling in high-volume environments. Expert in beverage preparation and dining room management, I've significantly enhanced customer loyalty through exceptional service and strong multitasking abilities. My outgoing personality and keen liquor knowledge have consistently fostered a culture of excellence and teamwork.
Overview
11
11
years of professional experience
Work History
Bartender
Diamonds Casino
01.2024 - Current
Cocktail Server
Club Cal Neva Casino
01.2017 - 04.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Restaurant Manager
Club Cal Neva Casino
01.2014 - 01.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Education
High School Diploma -
Roseville High
Roseville, CA05.1996
Skills
- multitaskingStrong
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Food Service
- Beverage Preparation
- Dining room management
- Food and Beverage Service
alcohol awareness card
active
Timeline
Bartender
Diamonds Casino
01.2024 - Current
Cocktail Server
Club Cal Neva Casino
01.2017 - 04.2024
Restaurant Manager
Club Cal Neva Casino
01.2014 - 01.2017
High School Diploma -
Roseville High
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