Cheryl Renfroe
Steamboat Springs,CO
Summary
Seasoned Resort Manager with diverse experience in hospitality and resort operations. Skilled in managing staff, budgeting, customer service, and creating high-quality guest experiences. Demonstrated ability to drive increased guest satisfaction levels while maintaining operational efficiency. Proven track record of implementing innovative strategies that enhance revenue generation and streamline workflow processes.
Overview
21
21
years of professional experience
Work History
Resort Manager
One Steamboat Place, A Timbers Resort
Steamboat Springs, CO
01.2010 - 02.2024
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- Developed policies and procedures to improve operational efficiency of the resort.
- Resolved guest complaints or escalated them as necessary to ensure satisfaction.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created annual budgets for each department within the resort based on projected revenue and expenses.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Guest Services Manager
Elk Creek Ranch
Meeker, CO
06.2005 - 11.2009
- Maintained accurate records of guest preferences, bookings and cancellations.
- Developed and implemented policies related to customer service standards and procedures.
- Assisted guests with special requests such as arranging transportation services or providing information about local attractions or events.
- Coordinated with vendors regarding supplies needed in order to meet the needs of guests.
- Initiated significant improvements to key ranch and lodge amenities, resulting in greater guest access and positive feedback.
Front of House Manager
La Montana
Steamboat Springs, CO
01.2003 - 05.2005
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Managed reservations system including taking reservations over phone or online booking systems.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
Education
Bachelor of Arts - Psychology
University of Georgia
Athens, GA05-1997
Skills
- Guest relations expertise
- Expense Management
- Budget Planning
- Hospitality Management
- Operational Efficiency
- Teamwork and Leadership
Timeline
Resort Manager
One Steamboat Place, A Timbers Resort
01.2010 - 02.2024
Guest Services Manager
Elk Creek Ranch
06.2005 - 11.2009
Front of House Manager
La Montana
01.2003 - 05.2005
Bachelor of Arts - Psychology
University of Georgia
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