Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Referral Coordinator
Tenet Health
Tucson, AZ
10.2020 - Current
Maintained a professional attitude when interacting with external customers such as physicians' offices or insurance companies.
Assisted with appeals process when necessary.
Created and maintained accurate documentation for all prior authorization activities.
Notified ordering providers of denied authorizations.
Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
Provided customer service support by responding promptly to provider inquiries regarding authorization status or policy information.
Registered Medical Assistant
Banner Health
Tucson, AZ
11.2010 - 02.2019
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
Contacted pharmacies to submit and refill patients' prescriptions
Cleaned, restocked and prepared exam rooms and medical equipment
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
Assisted with technical treatments and entered information in patient records and charts
Assisted patients in preparation for examinations, assessing and recording vital signs.
Registered Medical Assistant
New Pueblo Medicine PC
Tucson, AZ
09.2007 - 10.2010
Assisted patients in preparation for examinations, assessing and recording vital signs
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
Contacted pharmacies to submit and refill patients' prescriptions
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Medical Assistant
Mariposa Medical Center
Tucson, AZ
10.1999 - 09.2007
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
Assisted patients in preparation for examinations, assessing and recording vital signs
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Education
Associate of Applied Science - Occupational Therapy Assistant
Apollo College
Tucson, AZ
01.1995
Certificate - Medical Assistant
Pima Medical Institute
Tucson, AZ
01.1993
Skills
Data entry
Insurance precertification processes
Medical Terminology
Insurance Verification
Medical Coding
Electronic Medical Records
Employee of the month
Timeline
Referral Coordinator
Tenet Health
10.2020 - Current
Registered Medical Assistant
Banner Health
11.2010 - 02.2019
Registered Medical Assistant
New Pueblo Medicine PC
09.2007 - 10.2010
Medical Assistant
Mariposa Medical Center
10.1999 - 09.2007
Associate of Applied Science - Occupational Therapy Assistant