Tracy Oliver
Wake Forest,United States
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
33
33
years of professional experience
Work History
Store Manager
Carlie C's IGA, Wilders Grove Shopping Center
04.2017 - 01.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Kroger
07.2015 - 04.2017
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Store Manager
Ralphs Grocery
09.1989 - 04.2015
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
Louisville High School
Woodland Hills, CA06.1989
Skills
- Payroll Management
- Administrative Management
- Time Management
- Recruiting and Hiring
- Customer Service
- Policies and Procedures
Timeline
Store Manager
Carlie C's IGA, Wilders Grove Shopping Center
04.2017 - 01.2023
Store Manager
Kroger
07.2015 - 04.2017
Store Manager
Ralphs Grocery
09.1989 - 04.2015
High School Diploma -
Louisville High School
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