CHERYL SHELTON
Acworth,GA
Summary
Senior case manager with 14+ years of experiencing delivering client centered advocacy and legal support, supervising case managers and optimizing workflows to boost client satisfaction and service quality. Utilizes medical terminology, data analysis and trust-based relationships to enhance outcomes across large caseloads and streamline documentations and care processes.
Overview
15
15
years of professional experience
Work History
Senior Case Manager-Remote
Charlotte Behavioral Health Care
Punta Gorda, FL
11.2021 - Current
- Performs thorough patient needs assessments and applies medical terminology to accurate document conditions, enabling timely evidence-based service planning and interventions.
- Designs and monitors individualized service plans for a caseload averaging 80 patients using data management and analysis to adjust supports and demonstrates measurable progress towards treatment goals.
- Advanced patient advocacy by building trust-based relationships , educating patients and families with available resources and influencing policy developments to address gaps and services and access.
- Collaborates with clinical and community partners to coordinate care, mentor new staff on case management best practices, and maintain compliant, high quality documentation that strengthens patients centered outcomes.
Judicial Assistant
State of Florida-Twelfth Judicial Circuit Court
Sarasota, FL
01.2019 - 10.2021
- Managed day to day operations of the Judicial Office, coordinating calendars, dockets and case workflows to improve courtroom productivity and timeliness of proceedings.
- Prepared and maintained the Judges court and professional calendar, reducing scheduling conflicts and ensuring efficient coordination of hearings, and trials.
- Maintained and organized trial dockets, continuances, trial orders and legal filings streamlining document management and contributing to more efficient well prepared court sessions.
Case Manager Supervisor
Lutheran Services
Fort Myers, FL
01.2017 - 12.2018
- Led a team of case managers, overseeing daily workflows, case load distribution and adherence to agency policies to improve efficiency, service delivery and client satisfaction.
- Coordinated and verified timely completion of required home visits.
- Managed comprehensive case documentation, including tracking tools, court reports, staffing packets and family assessments, strengthening data managements, analysis and decision making for clients services.
- Coached and developed case managers through ongoing supervision, trainings and mentoring while fostering a high performance culture focused on client advocacy, trust based relationships and effective family interventions.
Child Protective Investigator
State Of Florida- Children and Families
North Port, FL
01.2011 - 12.2017
- Conducted comprehensive investigations of child abuse, neglect, abandonment, and special conditions, gathering evidence through interviews, observation, and collateral contacts to support timely safety interventions.
- Assessed danger and impending dangers and safety assessments, identifying risk factors and coordinating protective measures that safeguarded vulnerable children and stabilized high risk households.
- Collaborated with law enforcement, courts and community service providers to develop and execute child protection plans, advocate for families, and connect parents and children to critical support resources.
- Documented case findings and investigative activities in detailed, compliant reports, maintaining accurate data management to support policy adherence, informed decision-making, and transparent case outcomes.
Education
Master of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NHBachelor of Science - Criminal Justice
Southwest Florida College
Port CharlotteAssociate of Science - Paralegal Studies
Northern Essex Community College
Haverhill, MASkills
- Client advocacy
- Care coordination
- Multitasking and organization
- Critical thinking
- HIPAA compliance
- Verbal and written communication
Timeline
Senior Case Manager-Remote
Charlotte Behavioral Health Care
11.2021 - Current
Judicial Assistant
State of Florida-Twelfth Judicial Circuit Court
01.2019 - 10.2021
Case Manager Supervisor
Lutheran Services
01.2017 - 12.2018
Child Protective Investigator
State Of Florida- Children and Families
01.2011 - 12.2017
Master of Science - Criminal Justice
Southern New Hampshire University
Bachelor of Science - Criminal Justice
Southwest Florida College
Associate of Science - Paralegal Studies
Northern Essex Community College