Cheryl Slack
Garden City
Summary
Accomplished professional with substantial experience in design and remodeling/rehabbing homes. Skilled in customer service, and client management.
Overview
2026
2026
years of professional experience
Work History
Kitchen and Bath Designer
Home Depot
04.2024 - Current
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Designed floor plans, elevations, 3D perspective views for review and presentation.
- Determined personalized needs, tastes, and design preferences through thorough client consultations.
Director of Education
Sylvan Learning Center
- Coordinated monthly events such as parent conferences to review the progress of their student(s).
- Developed and implemented comprehensive educational plans to meet individual objectives.
- Supervised the implementation of interventions for at-risk students based on individual needs.
- Organized professional development workshops to promote collaboration among staff.
- Analyzed data from multiple sources to inform decision-making processes related to student needs.
- Implemented best practices in instruction, assessment, and table management techniques.
- Fostered a culture of continuous improvement through regular evaluation of program goals, objectives, and outcomes.
- Monitored student achievement data to ensure equitable access to quality instruction.
- Participated in student testing, enrollment, individual program, and schedule.
Owner, Broker
Talo Rehab Solutions, Talo Realty Services
06.2016 - 06.2020
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Located and purchased foreclosed properties.
- Worked with contractors and handymen to transform out-of-date house designs, including removing/building walls, renovating kitchen layouts, updating bathrooms, landscaping, and more.
- Marketed houses on real estate websites to secure new owners.
Customer Service Representative Supervisor
American Express
- Resolved escalated customer complaints promptly and professionally.
- Developed and implemented customer service policies and procedures to ensure consistent, quality service.
- Boosted service quality and increased sales by developing a strong knowledge of the company's products and services.
- Ensured compliance with company policies and industry regulations regarding customer service operations.
- Addressed and mediated a customer grievance that had escalated to him threatening to bomb the American Express corporate office in NYC.
Education
Bachelor of Arts (B.A.) - Education-Spanish, German, English
Eastern Michigan University
Ypsilanti, MIMaster's Certificate - Strategic Negotiation & Team Development
Michigan State University
East Lansing, MISkills
- Analytical and Critical Thinking
- Regulatory Compliance
- 20/20 Designer Software competency
Accomplishments
Home Depot Specialist of the Month for July 2025
Timeline
Kitchen and Bath Designer
Home Depot
04.2024 - Current
Owner, Broker
Talo Rehab Solutions, Talo Realty Services
06.2016 - 06.2020
Customer Service Representative Supervisor
American Express
Master's Certificate - Strategic Negotiation & Team Development
Michigan State University
Director of Education
Sylvan Learning Center
Bachelor of Arts (B.A.) - Education-Spanish, German, English
Eastern Michigan University
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