Cheryl Small-Chevalier
Houston
Summary
Organized, goal-oriented professional with experience supporting medical staff, and patient families in fast-paced medical office environments. Known for delivering excellent customer service, strong attention to detail, and effective conflict-resolution skills. Dependable team player with a proven record of reliability and performance.
Overview
31
31
years of professional experience
Work History
Front Desk Specialist III/Office Administrative Assistant
Baylor Family Medicine
05.2022 - 10.2025
- Processed insurance verifications and patient registrations with accuracy and attention to detail.
- Coordinated communication between healthcare providers and patients, ensuring clarity of information.
- Implemented office procedures that improved workflow and reduced wait times for patients.
- Served as primary point of contact for guests during their stay, addressing any questions or concerns with professionalism and empathy.
- Acted as point of contact for external vendors, fostering positive relationships to enhance service delivery and support needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Detention Officer
Harris County Sheriff Office
10.2021 - 05.2022
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular security checks to maintain safety within detention environment.
- Implemented conflict resolution strategies to de-escalate potential disturbances.
- Collaborated with law enforcement and legal personnel during inmate processing.
Account Representative
Texas Children's Pediatric Associates
01.1999 - 01.2021
- Managed patient accounts, ensuring accuracy in billing and insurance claims processing.
- Document and maintained patient acct info accurately in Epic.
- Coordinated efforts with healthcare providers to identify and resolve account discrepancies in a timely manner.
- Managed patient inquiries, providing timely updates on account statuses and resolutions.
- Conducted analysis of billing data to identify trends, supporting enhanced operational efficiency.
- Monitored account status regularly to prevent discrepancies and ensure timely follow-up actions.
Office Supervisor
University Medical Group
05.1994 - 12.1998
- Oversaw daily office operations, ensuring compliance with healthcare regulations and protocols.
- Managed scheduling and coordination of staff resources to optimize workflow efficiency.
- Implemented process improvements, enhancing patient service delivery and administrative support.
Education
No Degree -
Houston Community College
Houston, TXHigh School Diploma -
Forest Brook HS
Houston05-1982
Skills
- Customer service
- Scheduling appointments
- Problem-solving skills
- Insurance verification
- Follow-up skills
- Data entry proficiency
- Medical terminology knowledge
- Administrative support
- Epic Electronic Health Records
Timeline
Front Desk Specialist III/Office Administrative Assistant
Baylor Family Medicine
05.2022 - 10.2025
Detention Officer
Harris County Sheriff Office
10.2021 - 05.2022
Account Representative
Texas Children's Pediatric Associates
01.1999 - 01.2021
Office Supervisor
University Medical Group
05.1994 - 12.1998
No Degree -
Houston Community College
High School Diploma -
Forest Brook HS