Cheryl Smyrski

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
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Trained new Customer Service Representatives on company policies, procedures, and best practices.

Provide Money Services to Customers. Western Union Transactions & Money Orders.

Closing Operations - Collect & Count Money for all register tills. Perform Cash/Check Deposits, Perform Money Register Tills for the next day. Print Closing Operations Reports. Perform Money Safe Balancing.

• Key Responsibilities: Quickbooks, Filing, Greet Customers, Accounts Receivables/Payables; Invoicing, Transportation, Money Services, Deposits
• Handle Office Duties: Answer Phones, Order Supplies

• Customer Service & Hospitality Specialist Responsibilities: Create/Adjust travel itinerary for Elite professional clientele; Make hotel & transportation arrangements, Catering, Luggage. Greet Aircraft upon arrival. Upsell Jet fuel to pilots for travel.
• ADDITIONAL JOB EXPERIENCE POSTED ON LINKEDIN SITE