Cheryl Stauffer
1051 Rock Springs Rd, Apt 141, Escondido,CA
Summary
Skilled lead service individual with over 19 years in service industry. Passion in creating and contributing to a hospitable environment. Consistently providing excellent customer service. Strong creativity and organizational capabilities. Effective at prioritizing tasks and meeting deadlines. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Waitress
Joe’s Crab Shack
03.2016 - Current
- Lead closer who manages all closing duties, including assigning side work and checking out other servers, and making sure restaurant is clean and ready for the next business day.
- Certified trainer with the capability to train new employees with the proper expectations of the restaurant.
- Concept Coordinator, duties include handling and directing any celebration, games, and dancing to create guests first experience.
- Manages monthly communication boards and creates exceptional flyers to encourage employees for success.
- Delivers exceptional, friendly, and fast service, accurately records guests orders and serves food and beverages to exceed their expectations, effectively communicates with kitchen staff/management regarding guests food allergies, assists customers in making menu choices.
- Suggests additional menu items to customers to increase restaurant sales.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers who come back from all over to see me.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enrolled multiple guests in our Landry Select Membership, with having knowledge of all the perks offered.
Bartender
Joe’s Crab Shack
09.2020 - 01.2022
- Prepare a wide selection of mixed drinks and beverages, open and close bar in a clean and organized manner, gained regular customers, manage Aloha POS system, making sure drinks are prompt and correct on spec.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Activities Assistant
La Vida Real
05.2004 - 02.2015
- Prepare regular monthly calendars for residents and their families, daily and monthly tracking of resident activity participation, prepare monthly progress reports, purchase department supplies/material within budget, recruit, train, and supervise volunteers.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
- Led team meetings to brainstorm innovative activity ideas, keeping program dynamic and engaging.
- Developed monthly newsletter to keep families informed and engaged with their loved ones' activities.
- Cultivated partnerships with local businesses for event sponsorships, enhancing quality of activities offered.
- Boosted community involvement, establishing volunteer programs with local schools and organizations.
- Prepared reports for management regarding status and progress of recreational activities.
- Transported and escorted program participants to and from activities and on field trips.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Developed and monitored budgets for recreational activities.
Dining Room Lead Server
La Vida Real
01.2004 - 01.2005
- Trained and supervised servers, assigned server setup/clean up duties, helped manage server work shifts, coordinate special dietary needs for all residents, general kitchen and dining room duties.
Concession Stand Attendant
San Diego Sports Area
01.2002 - 01.2004
- General concession stand duties at various area events including swap meet, prepared and served food to guests, took payments from guests, opened and closed stand in a timely manner, cleaned and stocked stand.
Education
Pursuing B.S. degree in Business and Health Administration -
Cuyamaca College & Grossmont College
San Diego, CA01.2005
Skills
- Effective Communication
- Leadership
- Teamwork
- People Skills
- Creativity
- Responsibility
- Adaptability
- Aloha POS system
- Customer Service
- Hospitality service expertise
- Reliable and Responsible
- Multitasking Abilities
- Attention to Detail
- High Energy and Stamina
- Relationship Building
- Team Leadership
- Hospitality best practices
- Interpersonal Communication
- Sales Techniques
- Problem-Solving
- Relationship Management
Certification
- Food Handler
- Certified Trainer
- PCI Security Awareness Training
- California Responsible Beverage Service Training
- California Employee Harassment Training
Volunteer Experience
Alzheimer’s Association, 01/01/07, 12/31/11
Professional References
• Mike Mehling, General Manager (8 + years)
(760) 722-1345
• Zach Alexander, Shift Supervisor
(303) 505-2535
Personal Reference
• Danielle Stuart, past co-worker, friend
(910) 554-2632
• Daphnie Peterson, past co-worker, friend
(303) 505-2536
Timeline
Bartender
Joe’s Crab Shack
09.2020 - 01.2022
Lead Waitress
Joe’s Crab Shack
03.2016 - Current
Activities Assistant
La Vida Real
05.2004 - 02.2015
Dining Room Lead Server
La Vida Real
01.2004 - 01.2005
Concession Stand Attendant
San Diego Sports Area
01.2002 - 01.2004
Pursuing B.S. degree in Business and Health Administration -
Cuyamaca College & Grossmont College
- Food Handler
- Certified Trainer
- PCI Security Awareness Training
- California Responsible Beverage Service Training
- California Employee Harassment Training
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