Cheryl Steffen
Luzerne,PA
Summary
Proven ability to diagnose malfunctions and provide targeted recommendations, enhancing customer satisfaction. Results-oriented team player with strong analytical skills and a self-motivated approach. Expertise in addressing customer inquiries effectively and efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
In-Plant Solutions Specialist
MSC Industrial Supply
Exeter, PA
02.2024 - Current
- Provided tailored solutions to meet client needs and enhance satisfaction.
- Managed the MSC ControlPoint Solutions, which could include standard Vendor Managed Inventory, vending, or storeroom management programs, and may require ordering, product put-away, and optimization.
- Made targeted product and service recommendations based on customer needs.
- Monitored competitor activities in order to stay ahead of the competition.
- Tracked inventory levels to ensure sufficient stock availability at all times.
- Determines optimal sourcing strategy for key customer projects.
- Participation and engagement in customer plant and/or production meetings, strategic initiative projects, and Lean/Six Sigma events.
On-Site Service Representative
Grainger
Luzerne, PA
04.2019 - 02.2024
- Provided product information and resolved concerns to assist
customers. - Performed general maintenance and repair.
- Participated in ongoing training to enhance own job skills and
knowledge. - Assisted with new hire orientation and employee training.
- Defined problems, collected data, established facts and validated
conclusions. - Managed inventory onsite for 28 accounts making sure there were
no stock-outs - Generate new orders by engaging with customers to identify
additional product needs including janitorial supplies, PPE, and
tools/lighting, etc. - Maintenance of all vending machines when inoperable.
- Used job-related software to complete contract forms, prepare
change of address records or issue service discontinuance orders.
Lab Services Stockroom Technician
Jones Lang LaSalle, JLL
Syracuse, NY
10.2017 - 10.2018
- Generated reports to document results.
- Inspected finished products for quality and compliance.
- Used data entry, database and word processing programs to track
day-to-day activities. - Placed orders for laboratory equipment and supplies.
- Cleaned, maintained and prepared supplies and work areas.
Sourcing Specialist
ISSolutions
Wilkes-Barre, PA
03.2016 - 08.2017
- Sourced and evaluated suppliers to ensure quality and compliance with standards.
- Managed procurement processes, including purchase orders and vendor communications.
- Implemented best practices in sourcing processes to enhance operational effectiveness.
- Prepared, maintained and review purchasing files, reports and price
lists. - Tracked status of requisitions, contracts and orders.
- Located suppliers, using sources such as catalogs and internet and
interview them gathered information about products to be ordered.
Education
Associate of Applied Science - Computer Graphics
Luzerne Count Community College
Nanticoke, PA05-2007
Skills
- Sourcing strategy
- Vendor managed inventory
- Inventory management
- Technical troubleshooting
- Customer engagement
- Data analysis
- Product recommendations
- Effective communication
Affiliations
- I joined karate at the age of 41 earning a brown belt status in 2007.
- I have been a volunteer at Rising Light Ridge in Bear Creek Township since 2024. RLR is a Tim Tebow Foundation working with children with disabilities.
- I have been shooting profession photography since 2011.
Certification
- I received my Real Estate license in 2022
- I have a Real Estate appraisal certificate from 1999
References
References available upon request.
Timeline
In-Plant Solutions Specialist
MSC Industrial Supply
02.2024 - Current
On-Site Service Representative
Grainger
04.2019 - 02.2024
Lab Services Stockroom Technician
Jones Lang LaSalle, JLL
10.2017 - 10.2018
Sourcing Specialist
ISSolutions
03.2016 - 08.2017
Associate of Applied Science - Computer Graphics
Luzerne Count Community College
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