Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Stick

Otsego,MI

Summary

Highly organized clerical professional with 27 years of experience in office setting. Exemplary multitasking, time management and customer service skills. Positive and upbeat attitude while greeting and interacting with customers, answering calls and assisting teammates. Accurate when entering information and keeping organized filing systems. Experience with Excel, Word and Outlook. Authorized to work in the US for any employer.

Diligent Receptionist with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Perrigo Medical Center
Allegan, MI
04.2024 - Current
  • Customer service, includes answering the phone. Check patients in. Schedule patients for appointments. Verify insurance. Enter patient demographics into system. Answer any questions patients might have.

Receptionist

Rx Optical
Plainwell, MI
09.2022 - 04.2024
  • #Assisted Patients with Check in and Check out
  • #Scheduled Appointments
  • #Answer telephone calls promptly and in appropriate manner
  • #Provide excellent customer service

Office Operations Assistant

Ascension Borgess Family Medicine
Plainwell, MI
07.2021 - 12.2021
  • Check in/ check out patients
  • Schedule appointments
  • Enter/verify insurance

Deputy Treasurer Interim

Byron Township Treasury
Byron Center, MI
01.2020 - 05.2021
  • Greeted Customers
  • Answered telephone calls promptly and in appropriate manner
  • Answered customer questions regarding taxes and payments
  • Maintained high level of customer service through friendly and polite demeanor
  • Took all payments for taxes and water/sewer payments

Receptionist/Front Desk

My Community Dental Center
Allegan, MI
11.2017 - 12.2019
  • Greet and check in patients
  • Schedule appointments (Dentrix)
  • Answered telephone calls promptly and in appropriate manner
  • Answered patient questions regarding treatment and insurance copay
  • Maintained high level of customer service through friendly and polite demeanor
  • Verify insurance

Town Of Merrill Clerk/Treasurer

Township Of Merrill
Merrill, WI
04.2000 - 09.2017
  • #Office Manager
  • #Customer Service
  • #Accounts Payable/ Accounts Receivable
  • #Depository of town money and certificates of deposit
  • #Payroll with Quickbooks and Quicken
  • #Create and maintain budget
  • #Apply for grants
  • #Reconcile bank statements / monthly report of financial status
  • #Issuing town permits
  • #Updating legal postings on township website
  • #Collect, receipt and balance tax collection money (2.8 million for 2 month tax duration) settlement with County for collected tax
  • #All aspects of conducting an Election-from sending out absentee ballots to tabulating and turning ballots over to County
  • Clerk
  • #W2's / 1099
  • #Monthly and year end reporting electronically to State and Federal for taxes withheld
  • #Maintained insurance policies for town office, community center and equipment

Domestic Service

Pine Crest Nursing Home
Merrill, WI
09.2005 - 04.2013
  • #Maintained all floors (stripping wax, applying wax and polishing of floors)
  • #Cleaned and maintained building (Common areas and resident rooms)

Certified Nursing Assistant

Pine Crest Nursing Home
Merrill, WI
04.1985 - 09.2005
  • #Assisted Residents with Daily Living Needs

Manager

Park City Convenience Store Customer Service
Merrill, WI
06.1982 - 03.2005
  • #Sales
  • #Stocked and faced merchandise
  • #Inventory / ordering of stock
  • #Accounts Receivable / Accounts Payable
  • #Reporting of payroll and inventory taxes to State and Federal Government

Education

High School Diploma -

Merrill Senior High School
Merrill, WI
06-1984

Skills

  • Accounts payable and receivable
  • Data entry
  • Office management
  • Front desk representative
  • Expense reporting
  • Financial record management
  • Problem -solving skills
  • Multitasking
  • Time management
  • Appointment scheduling
  • Provide high-quality customer service
  • Dental Receptionist
  • Insurance verification
  • Medical scheduling
  • EMR
  • Microsoft Office
  • Microsoft Excel
  • Dentrix
  • Infection control training

Certification

Driver's License

Timeline

Front Desk Receptionist

Perrigo Medical Center
04.2024 - Current

Receptionist

Rx Optical
09.2022 - 04.2024

Office Operations Assistant

Ascension Borgess Family Medicine
07.2021 - 12.2021

Deputy Treasurer Interim

Byron Township Treasury
01.2020 - 05.2021

Receptionist/Front Desk

My Community Dental Center
11.2017 - 12.2019

Domestic Service

Pine Crest Nursing Home
09.2005 - 04.2013

Town Of Merrill Clerk/Treasurer

Township Of Merrill
04.2000 - 09.2017

Certified Nursing Assistant

Pine Crest Nursing Home
04.1985 - 09.2005

Manager

Park City Convenience Store Customer Service
06.1982 - 03.2005

High School Diploma -

Merrill Senior High School