Cheryl Thomas
Columbia,MD
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
Work History
Housing Specialist
Housing Commission of Anne Arundel County
Glen Burnie, MD
08.2023 - 05.2026
- Maintained strict program compliance by auditing files to identify fraudulent activity, resolving reporting errors and proactively managing the recovery of agency funds.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
Realtor
Coldwell Banker
01.2021 - 06.2024
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Negotiated purchase agreements, ensuring favorable terms for clients while maintaining professionalism.
- Collaborated with mortgage lenders to facilitate smooth financing processes for buyers.
- Analyzed real estate market trends, providing strategic insights to clients for informed decision-making.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
Assistant Property Manager
WPM Realty
Owings, MD
04.2016 - 05.2021
- Assisted in daily operations of property management, ensuring tenant satisfaction and timely communication.
- Coordinated maintenance requests and vendor communications to enhance property upkeep and efficiency.
- Supported lease administration processes, maintaining accurate records and documentation for compliance.
- Conducted property inspections to identify areas for improvement and ensure adherence to safety standards.
- Developed tenant relations programs, fostering community engagement and retention among residents.
- Implemented process improvements that streamlined operations and enhanced team productivity within the office.
- Trained new staff on property management systems, promoting effective workflows and knowledge sharing.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Property Manager
Peak Management
Baltimore, MD
03.2008 - 12.2015
- Developed and implemented leasing strategies increasing occupancy from 79% to consistent 100%
- Coordinated tenant communications regarding lease agreements, policy updates, and community events.
- Oversaw rent collection processes, maintaining accurate financial records and addressing discrepancies promptly.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw renovation project increasing revenue while providing needed amenities to stay competitive in the market.
- Maximized rental income while minimizing expenses through effective planning and control.
Education
Certificate - Real Estate
Coldwell Banker School of Real Estate
08.2021
High School Diploma - Business Management
Northwestern Senior High
Baltimore, MD06.1984
Skills
Client relations
Comparative market analysis
Schedule coordination
Staff management
Contract negotiation
Strong negotiation skills
Comparative market analysis
Property marketing
Negotiation
Schedule coordination
Database management
Leasing and sales
Marketing strategy development
Staff management
Multilingual communication
Affiliations
- Coldwell Banker- Realty Referral Network
Continued Education
National Association of Housing and Redevelopment Officials ( NAHRO)
- Fair Housing
- Income Calculations
- Customer Service
- Landlord and Tenant Relations
Ed Smith Real Estate School
- Brokerage Relationships and Disclosures
- Maryland Legislative Updates
- Maryland Fair Housing
- Supervision
- Maryland Ethics
Maryland Multity Housing Accociation
- Certified Apartment Manager (CAM)
Training: Completed core curriculum in property operations,
finacial mamangement, resident relations, and legal compliance.
Project Management
Project Management Professional (PMP)
Coursework: Completed 120 hours of formal tranning covering project lifecycles, risk management,
scheduling, and stakeholder communication.
Timeline
Housing Specialist
Housing Commission of Anne Arundel County
08.2023 - 05.2026
Realtor
Coldwell Banker
01.2021 - 06.2024
Assistant Property Manager
WPM Realty
04.2016 - 05.2021
Property Manager
Peak Management
03.2008 - 12.2015
Certificate - Real Estate
Coldwell Banker School of Real Estate
High School Diploma - Business Management
Northwestern Senior High