CHERYL TIFFANY
Las Vegas,NV
Summary
Dedicated sales associate with a strong focus on customer service. Proven ability to enhance shopping experiences and drive customer loyalty through effective communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Sales Associate
Ethel M Chocolates
Las Vegas NV @ Harry Reid Airport
07.2025 - Current
- Assisted customers with product selections and provided exceptional service to enhance shopping experience.
- Maintained knowledge of product offerings, effectively communicating features and benefits to customers.
- Operated point-of-sale system accurately, processing transactions and handling cash efficiently.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Participated in visual merchandising efforts to create appealing product displays that attract customers.
- Engaged in ongoing training sessions to improve sales techniques and product knowledge consistently.
- Resolved customer inquiries and concerns promptly, ensuring high satisfaction levels during interactions.
- Supported promotional events by setting up displays and assisting with customer engagements on-site.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Remote for Credit Union
BECU
Spokane, WA
10.2022 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Processed customer payments accurately and efficiently while ensuring bank policies and procedures.
- Provided detailed account support by reviewing HELOC's , account balances and recent transactions with clients.
- Educated customers on financial products including Certificate of deposits (CDs) IRA's and other banking solutions to support informed decision - making.
Customer Service Representative/ American Express
Alorica Inc
Spokane, WA
09.2016 - 10.2022
- Resolved customer inquiries and issues efficiently to enhance satisfaction and loyalty.
- Educated customers on product features and services, driving informed purchasing decisions.
- Managed multiple customer accounts, ensuring accurate data entry and timely follow-ups.
- Collaborated with team members to streamline processes, improving overall response times.
- Provided fast, friendly service by answering high volumes of inbound calls , addressing customer inquiries and closing sales
- Resolved customer issues by thoroughly researching concerns, documenting interactions and follow-up for resolution.
- Delivered support in a fast paced call center,consistently meeting strict performance targets and maintaining service quality.
- Handled service complaints and offered additional assistance to enhance customer satisfactory and retention.
Sales Associate
Renegade Classic
Spokane, WA
06.2012 - 10.2015
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Created eye-catching displays and ensured merchandise was presented to maximize customer interest and drive sales.
- Assisted customers with navigating the store and assisting in finding there needs for the love of there sport riding there motorcycles.
- Processed payments and returns accurately and efficiently ,consistency meeting individual goals while contributing to a collaborative team enviromennt.
Education
High School Diploma -
Alhambra High
Alhambra, CA06-1979
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Account Updating
- Problem resolution
- Strong Communication
- Product Promoting
- Call management
- Information Security
Timeline
Sales Associate
Ethel M Chocolates
07.2025 - Current
Remote for Credit Union
BECU
10.2022 - 04.2025
Customer Service Representative/ American Express
Alorica Inc
09.2016 - 10.2022
Sales Associate
Renegade Classic
06.2012 - 10.2015
High School Diploma -
Alhambra High