Cheryl Verrette
Beverly,MA
Summary
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.
Overview
42
42
years of professional experience
Work History
Practice Manager
Beth Israel Lahey Health Urgent Care
Lynnfield, MA
03.2020 - Current
- Streamlined operational processes, enhancing patient flow and service efficiency.
- Implemented staff training programs, fostering skill development and team collaboration.
- Oversaw budgeting and financial management, ensuring resource allocation aligned with strategic goals.
- Led quality improvement initiatives, driving enhancements in patient care and satisfaction metrics.
- Provider Schedule Management for physicians and APP's across five Urgent Care Centers. This includes setting clinic days, hours adjusting for vacations holidays or unexpected absences. Maintained attendance records ensuring accuracy and complaince
Scheduler
NORTHEAST EMERGENCY ASSOCIATES
Beverly, MA
01.2003 - Current
- Part-time
- This is a group of board certified Emergency Medicine physicians who are contracted by Northeast Health Systems to staff to Emergency Rooms at Addison Gilbert and Beverly Hospital. My responsibility is to schedule the physicians utilizing the EPSKED & Qgenda software program while ensuring equal distribution of shifts. I establish a comfortable transition for the physicians from day, evening and night shifts. I also maintain monthly and annual statistics for payroll and PTO purposes.
Swim Instructor and Swim Meet Director
LYNCH VAN OTTERLOO YMCA
Marblehead, MA
01.2002 - Current
- Part-time
- Responsible for teaching the skills of swimming to children and adults of varying levels of ability. I am also responsible for the safety of all participants in my classes. At YMCA and High School swim meets, I utilize the Team Manager and Meet Manager software programs to run an organized and efficient meet ensuring the accuracy of the swim times.
Access Services Representative
Emergency Room/Beverly Hospital
01.1996 - 01.1997
- Greeted and registered patients upon their arrival. Ensured that all demographic information was current, verified insurances for eligibility, obtained authorizations or pre-certifications when needed and collected insurance co-payments at time of visit.
- Responsibilities included the coordination of written and verbal orders between numerous physicians, nursing staff, and ancillary services. Answered incoming calls with courtesy and directed calls to appropriate staff. Processed patient admissions, discharges or transfers to other facilities. Maintained the accuracy and completeness of all patient records in the Emergency Room.
Human Resource Director
MEDIPLEX NURSING HOMES
01.1993 - 01.1995
- Specializing in Start-up Facilities
- Initial stage of hiring for a new facility included the responsible for the recruitment of department heads. I then assisted the ancillary departments in the hiring of their staff. I held recruitment fairs, conducted screening interviews, new employee orientations and termination interviews. In preparation of state inspection, I ensured that all personnel files including nursing staff were compliant as was required for state licensure of the new facility.
- Opened 5 new facilities in Milford, CT, Milford, MA, New Bedford, MA, Weymouth, MA, and Concord, MA.
MEDIPLEX NURSING HOMES
Wellesley, MA
01.1990 - 01.1995
Regional Human Resource Director
MEDIPLEX NURSING HOMES
01.1992 - 01.1993
- My role was to ensure that all HR policies for 12 facilities in Eastern Massachusetts were being adhered to and that all personnel records were accurate and compliant. Additionally, I was responsible for the recruitment of all new staff for each facility.
Business Office Manager
MEDIPLEX NURSING HOMES
Beverly, MA
01.1990 - 01.1992
- Responsible for the day to day operations of the facility including payroll, accounts receivable, payable and Human Resource functions, while supervising office staff.
Office Manager
GIARDINI RUSSELL ADVERTISING AGENCY
Watertown, MA
01.1988 - 01.1990
- Responsible for the operations of the business office such as payroll, insurance enrollment, accounts payable, facility management.
Office Manager
SYMANTIC SOFTWARE CORPORATION
Concord, MA
01.1984 - 01.1988
- Responsible for the day to day operations of the business including but not limited to payroll, accounts payable, purchasing and assisting the corporate office develop a Human Resource Manual
Education
Adminstration And Business Management (BA) - Accounting
BENTLEY COLLEGE
Waltham, MA01-1984
Skills
- Team Management
- Human Resources
- Recruiting
- EMR Systems
- Leadership
- Microsoft Office
- Facilities Management
- Schedule management
- Employee recruitment and hiring
- Employee performance
- Payroll administration
- Budget Management
Timeline
Practice Manager
Beth Israel Lahey Health Urgent Care
03.2020 - Current
Scheduler
NORTHEAST EMERGENCY ASSOCIATES
01.2003 - Current
Swim Instructor and Swim Meet Director
LYNCH VAN OTTERLOO YMCA
01.2002 - Current
Access Services Representative
Emergency Room/Beverly Hospital
01.1996 - 01.1997
Human Resource Director
MEDIPLEX NURSING HOMES
01.1993 - 01.1995
Regional Human Resource Director
MEDIPLEX NURSING HOMES
01.1992 - 01.1993
MEDIPLEX NURSING HOMES
01.1990 - 01.1995
Business Office Manager
MEDIPLEX NURSING HOMES
01.1990 - 01.1992
Office Manager
GIARDINI RUSSELL ADVERTISING AGENCY
01.1988 - 01.1990
Office Manager
SYMANTIC SOFTWARE CORPORATION
01.1984 - 01.1988
Adminstration And Business Management (BA) - Accounting
BENTLEY COLLEGE