Overview
Work History
Education
Timeline
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Cheryl Ward

Chicago,IL

Overview

26
26
years of professional experience

Work History

Veterinary Clinic Manager

Anti-Cruelty Society
09.2021 - Current
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Veterinary Technician

Anti-Cruelty Society
09.2012 - Current
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Performed dental cleanings under the supervision of a veterinarian, promoting improved oral health for patients.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.

Veterinary Assistant

Oak Park Animal Hospital
04.2020 - 09.2021
  • Maintained clean and safe animal living areas.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Fostered positive relationships clients to promote collaborative inclusive atmosphere professional growth.

Broker

CRC Insurance Services
01.1998 - 01.2010
  • Negotiated competitive premiums for clients with a focus on comprehensive coverage tailored to individual needs.
  • Provided expert guidance on various commercial insurance products such as general liability and professional liability.
  • Mentored junior brokers, sharing knowledge and best practices to foster professional growth within the team.
  • Managed a diverse portfolio of commercial accounts, ensuring timely renewals and policy adjustments as needed.

Education

Bachelor of Arts - Business

Northwestern University
Evanston, IL

Timeline

Veterinary Clinic Manager

Anti-Cruelty Society
09.2021 - Current

Veterinary Assistant

Oak Park Animal Hospital
04.2020 - 09.2021

Veterinary Technician

Anti-Cruelty Society
09.2012 - Current

Broker

CRC Insurance Services
01.1998 - 01.2010

Bachelor of Arts - Business

Northwestern University

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Cheryl Ward