Hannah Hunt
Clermont,FL
Summary
Enthusiastic Veterinary Clinic Manager with expertise in patient handling and operational excellence. Known for implementing efficient workflows and comprehensive training programs that drive employee engagement and improve client satisfaction.
Overview
9
9
years of professional experience
Work History
Veterinary Clinic Manager
Mobile Vet To Pet
Clermont, FL
08.2023 - Current
- Oversaw veterinary staff to ensure high standards of patient care and enhance client satisfaction.
- Streamlined clinic operations to enhance workflow efficiency.
- Developed training programs and clinic protocol for employees, fostering a culture of continuous learning and clinic growth.
- Managed distribution of assignments among team members to leverage individual strengths and improve overall performance.
- Executed comprehensive report generation to analyze performance metrics.
- Coordinated employee schedules, aligning availability with business needs to enhance productivity.
- Oversaw cash handling procedures and ensured accurate end-of-day cash reconciliation. Managed daily cash flow to maintain financial integrity. Facilitated efficient cash management practices to enhance operational effectiveness.
- Conducted comprehensive performance reviews to evaluate employee contributions and development needs.
- Conducted comprehensive interviews to identify candidates who align with team objectives.
Assistant Technician
Mobile Vet To Pet
Clermont, FL
04.2021 - 08.2023
- Assisted veterinarians with patient examinations and medical procedures.
- Managed inventory of veterinary supplies and equipment, ensuring availability for daily operations.
- Developed and maintained accurate patient records using electronic health record systems (Idexx Neo).
- Implemented fear-free techniques in patient handling to promote a calm and supportive environment during care.
- Administered vaccines to patients. Assisted with sample collections such as blood draws, urine collection and fecal collection.
- Reviewed patient information and generated accurate prescriptions for effective treatment plans.
- Executed in-house laboratory diagnostics, including urinalysis, ear cytology, fecal analysis, and skin cytology.
- Facilitated radiology procedures and patient care processes.
Martial Arts Instructor
Trio Martial Arts
Ocoee, FL
01.2021 - 03.2023
- Developed and implemented training programs for students of various skill levels.
- Instructed classes on self-defense techniques and martial arts fundamentals.
- Mentored junior instructors, enhancing teaching methods and student engagement.
- Evaluated student performance to provide constructive feedback and improvement plans.
- Supported execution of belt tests to evaluate and promote student progress in martial arts training.
- Organized and led community outreach events to promote martial arts participation.
- Fostered positive relationships with students and parents to enhance retention rates.
Customer Service Representative
Mobile Vet To Pet
Clermont, FL
03.2019 - 04.2021
- Delivered exceptional customer service by effectively resolving inquiries and complaints.
- Educated pet owners on wellness, preventive care, and product offerings for optimal pet health.
- Managed scheduling of mobile appointments, ensuring efficient time management and resource allocation.
- Collaborated with veterinary staff to coordinate care plans tailored to individual pet needs.
- Implemented process improvements that enhanced overall customer satisfaction and service efficiency.
- Trained new team members on systems, procedures, and customer engagement best practices.
- Conducted follow-up communications to ensure client satisfaction post-visit, fostering long-term relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Martial Arts School Owner
Eagle Ridge Martial Arts
Clermont, FL
11.2016 - 12.2018
- Achieved operational excellence by managing daily business functions. Enhanced safety compliance and training adherence through effective monitoring and support initiatives.
- Trained and mentored staff in teaching techniques and customer service excellence.
- Enhanced student retention through personalized progress tracking and feedback systems.
- Coordinated community outreach programs to promote martial arts benefits and inclusivity.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Education
High School Diploma -
Llantwit Major High School
Wales United KingdomSkills
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
- Patient handling
- Fear Free Certified
- Laboratory diagnostics
- strong technical skills
- collaborative teamwork
- Enthusiastic demeanor
Timeline
Veterinary Clinic Manager
Mobile Vet To Pet
08.2023 - Current
Assistant Technician
Mobile Vet To Pet
04.2021 - 08.2023
Martial Arts Instructor
Trio Martial Arts
01.2021 - 03.2023
Customer Service Representative
Mobile Vet To Pet
03.2019 - 04.2021
Martial Arts School Owner
Eagle Ridge Martial Arts
11.2016 - 12.2018
High School Diploma -
Llantwit Major High School