Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Cheryl Wilkerson

Cheryl Wilkerson

Hickory,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the supply chain industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Problem Solver

Target
Newton, NC
08.2013 - Current
  • Respond proactively and positively to rapid change.
  • Deliver exceptional customer service by ensuring products reached the Stores accurately and in a timely manner.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Investigate and resolved vendor inquiries and requests clearly, effectively and quickly.
  • Maintain up-to-date knowledge of product and service changes.
  • Train new personnel regarding company operations, policies and services.
  • Cross-train and provided back up for clerical and damaged defender roles.

Customer Service Representative

Convergys
Hickory, NC
04.2012 - 09.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Psychology

Catawba Valley Community College
Hickory, NC

Communications, Small Business Management

Waynesburg University
Waynesburg, PA

Skills

  • Customer Account Management
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Operational Efficiency
  • Safety Protocols
  • Professional Relationships

Timeline

Problem Solver

Target
08.2013 - Current

Customer Service Representative

Convergys
04.2012 - 09.2013

Psychology

Catawba Valley Community College

Communications, Small Business Management

Waynesburg University

Similar Profiles

CREATE PROFILE
Cheryl Wilkerson