Donald Mellon
Henderson,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Problem Solver
Amazon
Las Vegas, NV
07.2020 - Current
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Communicated professionally with colleagues, freelancers and clients.
- Facilitated inter-departmental communication to effectively provide customer support.
Residential Carpet Cleaner
Bluebird Carpet Cleaning
Las Vegas, NV
02.2019 - 02.2020
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Performed specialty treatments on stains.
- Operated in equipment safely and took care to watch out for children and pets.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Provided exceptional service for each customer to achieve complete satisfaction.
Carpet Cleaner
World Class Cleaning Facilities
Las Vegas, NV
01.2011 - 02.2019
- Performed specialty treatments on stains.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Moved furniture weighing up to 50 pounds to prepare casinos for cleaning.
- Used vacuum and shampooers to clean carpeted areas in casinos.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Education
High School Diploma -
New Horizons Academy
Las Vegas06.2011
Skills
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Retention Strategies
- Creative Problem Solving
- Multitasking and Prioritization
- Customer Account Management
- Calm and Professional Under Pressure
Timeline
Problem Solver
Amazon
07.2020 - Current
Residential Carpet Cleaner
Bluebird Carpet Cleaning
02.2019 - 02.2020
Carpet Cleaner
World Class Cleaning Facilities
01.2011 - 02.2019
High School Diploma -
New Horizons Academy