CHERYL WILLIAMS
Wellington,FL
Summary
To secure a challenging management position within a growing corporation which will utilize my vast experience in Contract Management, Billing and Customer Service which will offer an opportunity for career and personal development. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
26
26
years of professional experience
Work History
Manager-Billing OPS
ATT
Lisle, IL
07.2021 - 03.2024
- Serve as the single point of contact for several Federal Government Clients, including GSA, NG_NLEC VA, Direct Order Direct Bill, VA Out of Scope – Granite and more
- Prepare and create customer custom invoices for the Federal clients with 99% error free accuracy
- Read, review, understand and handle customer contracts, invoice creation and revenue reporting
- Extremely familiar with the Pricing work books, Rate sheets, Contract Line-Item Number (CLIN) and modification associated with Government contracts
- Conduct weekly team meetings, project updates, and secure federal government invoice delivery methods via Government portals (IFAMS, Tungsten, IPP,WAWF, ect.)
- Handles both Accounts Payable/Accounts Receivables for Global and Federal Clients
- Works closely with the Technical Team to ensure that the technology solutions meet business requirements
- Manage the end-to-end requirements process using tools to define the set of processes and approach for each project, as well as issue resolution
- Conduct peer reviews and assist clients in assessing the impact and opportunity of new technologies to enable new capabilities
- Public Trust Clearence Completed.
Manager-Billing OPS
ATT
Chicago, IL
03.2010 - 07.2021
- Manage, interpret, implement, and bill 7 Outsourcing contracts
- Provided Client detailed invoicing and charge back information
- Support a Portfolio of 16 AT&T Network Aggregation Clients
- Create, Audit, and Generate Client Consolidated invoice via IBS
- Plus, support, manage and bill out 2 Custom Bill Solution Accounts for the Tennessee Board of Education and Orange County School District
- Works as a liaison between the Sales teams and the Client to manage accounts and ensure accurate billing
- Reconcile both the A/R and 1101 accounts on a weekly basis
- Work closely with Credit and Collections to ensure all funds are applied accurately
- Work with the Finance team to ensure balancing of all accounts supported by the General Ledger, as well as analyze and interpret margins and trending reports
- Trained, coached and develop team members
- Provide training for all team members on CIS systems and Methods and Procedures for CMS Billing
- Coached and developed team members monthly
- Audits the accuracy of moderately complex Billing information entered in the systems and monitors the Operation of the Billing System
- Develops Solutions to Billing issues and work with System design to implement new features
- Perform routine audits of accounts, bill reviews with the Account Team when applicable, may perform one or more of the following billing operations functions such as general billing operations, methods, procedures, contract implementation, first bill reviews, vendor management, audits, data request.
MANAGER-QUALITY/M&P /PROCESS
SBC/ATT
Columbus, OH
01.2007 - 03.2010
- Identification, documentation and implementation of M&P’s and process flows for the newly developed Front/Back Office Global Customer Care Center
- Identify process improvement and quality assurance techniques to support daily performance and profitability of the organization
- Coordinate with cross functional teams (Legal, Marketing, Sales, Installation, Provisioning, C&C, IT, Repair, Ordering, External Vendors, Billing) to identify process deficiencies and opportunity for enhancements
- Coordinate with Global training SPOC to ensure new process changes are "rolled out" to the team
- Analyze internal processes and measurements to determine root-cause to establish preventive programs to improve overall quality and efficiency
- Provided training to Call Centers when applicable.
Billing Implementation Manager
SBC/Ameritech
Joliet, IL
10.1998 - 12.2006
- Interpret and implement Managed Services customer contracts
- Partner with internal and external team members to develop and implement new processes
- Consult with customers to develop invoice and chargeback formatting
- Create reports for data tracking
- Develop Guidebooks, billing rules and invoice processes based on contractual obligations
- Manage reconciliation of both A/R and 1101 accounts
- Work with Finance team to ensure balancing of accounts supported with the General Ledger as well as analyze and interpret Margin and Trending reports
- Support a portfolio of 5 Managed Service customers including IBM, EDS/Bank of America, ACS/Lockheed Martin, Pfizer, and National City Corp
- Acting as customer single point of contact for all inquiries
- Coach and develop team of 6 Billing Support Specialist
- Provide training for all team members on Managed Services systems and Methods and Procedures.
Contract Analyst
Ameritech
Westchester, IL
10.1997 - 10.1998
- Responsible for determining the validity, completeness and financial accuracy of all CPE, Network and Time and Material contracts
- Booked and billed all EBS and SBS revenue
- Support Sales, Project management, and Finance in investigation and resolving contract and billing issues
- Process and book revenue for all job change orders
- Trained all temporary employees on booking, billing, and invoicing all SBS.
Education
B.A. - Marketing/ Communications
Columbia College
Skills
- Proficient in Pivot tables
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Outlook
- Apollo
- ESS
- Viper
- FDW
- Millennium
- Business Objects
Timeline
Manager-Billing OPS
ATT
07.2021 - 03.2024
Manager-Billing OPS
ATT
03.2010 - 07.2021
MANAGER-QUALITY/M&P /PROCESS
SBC/ATT
01.2007 - 03.2010
Billing Implementation Manager
SBC/Ameritech
10.1998 - 12.2006
Contract Analyst
Ameritech
10.1997 - 10.1998
B.A. - Marketing/ Communications
Columbia College
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