Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Young

Rock,WV

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

37
37
years of professional experience

Work History

Manager 3rd Key

Factory Connection
Princeton, WV
02.2017 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.

Co-Owner Happy Tails Veterinary Clinic

Happy Tails Veterinary Clinic
Princeton, WV
10.2014 - 02.2015
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Analyzed financial reports to identify areas of improvement in operations.
  • Developed strategies for increasing customer loyalty and satisfaction.
  • Recruited, trained, evaluated, and supervised staff members across multiple departments.
  • Oversaw customer service activities to ensure quality standards were met or exceeded.
  • Researched similar businesses to determine sales strategies, offerings and competitive advantages.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Set pricing structures according to market analytics and emerging trends.

Veterinary Technician

Green Valley Animal Hospital
Green Valley , WV
03.2006 - 09.2014
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Educated clients on proper animal nutrition and preventive health care techniques.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Dispensed prescription medications upon request from veterinarians.
  • Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.

Store Manager

Lowes Home Improvment
Princeton, WV
04.1987 - 11.2005
  • Responsible for over all store operation of multi-million Big Box retail facility.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Organized promotional events to increase product awareness.
  • Analyzed financial data to identify areas of improvement.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Awarded Store Manager of the year first year of being a Store Manager for achieving outstanding changes in over all store performance.
  • Traveled out west to help assist with companies conversion of buy out of other Big Box company.
  • Awarded Unsung Hero for helping with conversion and maintaining store over all performance improvment.

Education

High School Diploma -

Matoaka High School
Matoaka West Virginia
06-1987

Some College (No Degree) - Business Administration

Concord College
Athens, WV

Skills

  • Financial Management
  • Workforce Management
  • Business Administration
  • Strategic Planning

Timeline

Manager 3rd Key

Factory Connection
02.2017 - Current

Co-Owner Happy Tails Veterinary Clinic

Happy Tails Veterinary Clinic
10.2014 - 02.2015

Veterinary Technician

Green Valley Animal Hospital
03.2006 - 09.2014

Store Manager

Lowes Home Improvment
04.1987 - 11.2005

High School Diploma -

Matoaka High School

Some College (No Degree) - Business Administration

Concord College

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Cheryl Young