Cheryl B Kover
Mohawk Electrical Systems, Milford DE
Milford,DE
26
years of professional experience
Over 10 years of experience in administrative and accounting support positions. Possess outstanding time management, communication, organizational and computer skills. Ability to work in team environment, or independently on assigned projects.
Work History
Production Worker
5 Years 4 Months- Operated machinery to assemble electrical components with precision and efficiency.
- Conducted quality inspections to ensure adherence to safety standards and product specifications.
- Collaborated with team members to optimize production processes and minimize downtime.
- Trained new employees on equipment operation and safety protocols to enhance team performance.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Enhanced production line efficiency by streamlining assembly processes.
Intake Specialist
16 Years 9 Months- Coordinated communication between consumers and legal staff to facilitate timely resolutions.
- Educated consumers on their rights under state laws, enhancing awareness and understanding of protections available.
- Conducted initial assessments of consumer complaints, ensuring accurate information collection and documentation.
- Developed and maintained comprehensive case files, streamlining data retrieval processes for improved efficiency.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Enhanced office productivity by handling high volume of callers per day.
- Spoke with senior citizen groups to expand community engagement and program outreach.
Legal Administrative Specialist
3 Years 3 Months- Reviewed legal documents for compliance with federal regulations and procedures.
- Coordinated communication between attorneys, clients, and external agencies.
- Managed case files and documentation for effective legal processing.
- Streamlined filing systems to enhance retrieval efficiency and accuracy.
- Managed sensitive client information with discretion and confidentiality, maintaining trust between clients and the firm.
- Developed professional rapport with court personnel and opposing counsel''s offices through regular communication regarding scheduling matters and updates on pending cases.
- Managed attorney calendars for court appearances, filing deadlines, and meetings to ensure efficient time allocation.
- Assisted attorneys in research for case preparation, resulting in more effective trial strategies.
- Completed data entry of legal documents into electronic filing systems.
- Created and printed legal documents for attorneys to review.
- Assisted with preparation of trial materials and documents.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Computer proficiency
Conflict resolution
Complaint resolution
Microsoft outlook
Follow-up skills
Documentation
Prioritization
Timeline
Production Worker
Mohawk Electrical Systems, Milford DE
05.2021 - CurrentRead More
Intake Specialist
State of Delaware Department of Justice/Consumer Protection Unit
04.2004 - 01.2021Read More
Legal Administrative Specialist
Department of Justice/ Criminal Division
01.2001 - 04.2004Read More
Milford School District
High School Diploma
Read More