Cherylene Johnson

Took call to set up member rides to and from a appointment had to to check insurance to make sure the ride was cover

• Greeted guests with friendliness and professionalism.
• Applied proactive and resourceful nature to create pleasant guest experiences.
• Maintained order and cleanliness of work areas to conform with health codes.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Maintained current store, product and promotional knowledge to drive consistent sales.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
• Provided excellent service to customers through active engagement, direct eye contact and listening skills.
• Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
• Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.