CHERYL J. CARTER
Rex,GA
Summary
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Real Estate Experience and Project Management. Highly valued and respected for expertise and keen insight in adhering to policy, developing and implementing strategic plans in order to obtain desired results. Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and leadership.
Overview
32
32
years of professional experience
Work History
Licensed Real Estate Agent
HomeSmart Evergreen Realty
Atlanta , Georgia
2024.02 - Current
- Developed and maintained relationships with existing clients to ensure repeat business.
- Conducted market research to determine competitive pricing for properties.
- Negotiated sales contracts and facilitated the closing process.
- Created professional listing presentations, brochures, and flyers for prospective buyers.
- Organized open houses and showings of properties for potential buyers.
- Provided accurate estimates of property values to customers based on current market conditions.
- Assisted clients in obtaining financing from lenders or other financial institutions as needed.
- Utilized various marketing techniques such as social media outreach, email campaigns, and direct mailers to generate leads.
- Reviewed purchase agreements prior to signing by both parties involved in a transaction.
- Interacted with appraisers, home inspectors, title companies, mortgage brokers, attorneys, surveyors., during the course of a transaction.
- Researched comparable sales data within an area using multiple sources such as MLS listings and public records.
- Collaborated with team members to develop innovative marketing strategies that effectively promoted our services.
- Provided excellent customer service throughout all stages of a transaction including pre-listing consultation through post-closing follow-up.
Licensed Real Estate Agent- REALTOR®
Village Premier Collection
STOCKBRIDGE , GA
2023.04 - 2024.02
- Negotiated contracts and coordinate with lenders, attorneys and inspectors.
- Counseled new buyers to enhance sales opportunities.
- Gathered, distributed and maintained materials for marketing plans.
- Generated lists of for-sale properties.
- Cold called clients to obtain exclusives.
- Managed real estate transactions from initiation to closing.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Showed residential properties and explained features, value and benefits of available homes.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Maintained current and accurate CRM database of prospective customers.
- Prepare brokerage agreements and purchase contracts.
Licensed Sales Guide- REALTOR®
Liberty Communities
STOCKBRIDGE , GA
2022.11 - 2023.04
- Engaged weekly with management teams, construction contractors and clients to communicate and evaluate project status results.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Identified potential buyers through cold calling.
- Promoted active listings through social media marketing, open houses and newsletters.
- Prepared representation contracts, and purchase agreements.
Licensed Real Estate Agent-REALTOR®
Keller Williams Realty Atlanta Partners
Stockbridge , GA
2021.11 - 2022.11
- Generating client leads to buy, sell, and rent a property
- Counseling clients on market conditions, prices, and mortgages
- Developing a competitive market price by comparing properties
- Creating lists for real estate sale properties, with information location, features, square footage, etc
- Showing properties to potential buyers and renters
- Presenting purchase offers to sellers
- Facilitating negotiations between buyers and sellers
- Reviewing purchase contracts to ensure terms are met
- Promoting properties with ads, listings, and open houses
- Preparing loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction
- Maintaining your real estate license and knowledge.
Leasing Specialist
Progress Residential
Atlanta , GA
2019.09 - 2021.09
- Provides potential residents with information about the community and model home choices and the resident living experience
- Assists with new lease applications and related processes and coordinates the renewal lease process for current residents
- Conducts administrative tasks which include; handling phone calls, mailings, data entry and scheduling appointments for tours, utilizing company procedures including appointment book and traffic log
- Meet/exceed all key performance metrics while demonstrating excellent attention to detail within a fast-paced environment
- Completes all lease forms for new residents or renewals, and collect all rent, deposits and applications fees
- Explains multiple financing and leasing opportunities to create trust with clients and close deals
- In conjunction with the Regional Sales & Marketing Specialist/Manager conducts quarterly market surveys, analyzes data, provides recommendations to senior management and conducts mystery shop visits to competitors
- Leadership, coaching, and direction of all administrative roles aligned to service and sales
- This includes service & sales support on new installations and ongoing client maintenance of in force groups.
Officer Manager
Jennifer’s Dance Company
Decatur , GA
2012.01 - 2019.08
- Overseeing and leading workforce of high-volume business department by managing its operations including: hiring teams, training and development, inventory and tools necessary to conduct business, key performance metrics and customer service relations
- Supported accounts payable, benefits administration, payroll, accounts receivables, collections, customer service, and month-end
- Managed activities of personnel engaged in the revenue cycle including registration, cashiering, billing and compliance
- Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to external and internal customers
- Maintained equipment inventory, scheduled maintenance and handled customer correspondence
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints
- Responsible for aspects of Human Resource, supervised and trained clerical staff.
Patient Service Representative/Customer Service Supervisor
Global Employment Solutions, Benevis Corp/Kool Smiles
Marietta , GA
2016.12 - 2017.12
- Oversaw daily call center activities and supervised a team of customer service representatives who provided call center support to the company's customers
- Performed prescreening process for add-on appointments and routinely demonstrates superior customer service skills, collected co-payments and verified insurance coverage, scheduled and confirmed patient appointments
- Adapted easily to increase responsibility including managing and monitoring patient accounts, such as billing and statement issues
- Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals
- Recorded employee attendance, personal and vacation time and reported all leaves of absence to the benefits department on a monthly basis
- Trained and coached team representatives to deliver high standard of customer service
- Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls.
Customer Service Representative
Premier Realty & Asset Management Group
Stockbridge , GA
2013.09 - 2016.11
- Directly assisted the Property Manager in marketing and advertising of vacant homes for rent, verified and submitted application for final review then let the applicant know of approval or denial
- Worked directly with current tenants and landlords to investigate resident disturbances, violations and complaints in a clear and timely manner and follow through to seek a resolution
- Processed tenants and applicants’ payments using our Property Management and Accounting Software
- Directed real estate deals from the initial contact with clients and financial assessment, to showing and listing properties, negotiation, processing and successfully closing transactions
- Personally coordinated with lenders, home inspectors, escrow companies, and the like to ensure that all terms and conditions of purchase agreement were met before closing
- Consistently excelled in sales and sales administration including extensive problem solving
- Identified, researched, and resolved customer issues using the computer system
- Followed-up on customer inquiries not immediately resolved.
ACCOUNTING ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE
METRO ALLOYS INC
EAST POINT , GA
2010.11 - 2011.05
PROJECT MANAGEMENT PROFESSIONAL, ACCOUNTING MANAGER
STOCKBRIDGE , GA
2008.12 - 2010.06
TRAVELING ACCOUNT MANAGER
NEWELL RECYCLING
EAST POINT , GA
2008.02 - 2008.10
SENIOR FINANCE ASSISTANT
DMR CONSULTING GROUP
1996.10 - 2001.11
WIC LEAD CLERK
DEKALB COUNTY BOARD OF HEALTH
1992.01 - 1996.09
Education
in Broker Testing Phase -
American Real Estate University
03.2021
Certified Short Sale Professional -
National Association of Realtor NAR
01.2009
Georgia Institute of Real Estate
01.2006
Associates - Business Administration
Georgia Perimeter College
01.2002
License Sales Agent -
Metro Brokers GMAC Real Estate Academy
01.2001
Skills
- Affordable Housing Programs Knowledge ( Customer-Service Focused ( Tenant & Eviction Laws ( Knowledge of Building Codes Financial
- Budgeting & Reporting (Accounts Payable/Receivable ( Cross Function Communication ( Project Management
- Data Entry & Analysis ( Database Management ( Critical Thinker ( Real Estate Sales ( Reports/Documentation ( Result Execution
- Asset Management ( Real Estate Sales ( New Construction ( Problem Solving ( BPO’s
- Conflict Resolution ( Time Management ( Process Improvement ( Documentation & Control ( Strategic Planning
- Analytical Thinking ( Quality Control & Assurance ( Training & Development ( Staff Management ( Property Management
- Software Applications: Microsoft Office Suites ( Call Center Boomerang ( ADP and Ceridian Payroll ( GAMLS, FMLS
- Yardi Voyager ( AppFolio ( PropertyWare ( TransUnion SmartMove ( Rent Café’ ( Rently ( SalesForce
Accomplishments
- Most Valuable Player ~ DMR Consulting GroupMillion Dollar Club ~ 1 Million New Home Residential Sales Lois Blow Team ReMax Premier Dekalb Board of RealtorsMillion Dollar Club ~ 1.1 Million New Home Residential Sales Lois Blow Team ReMax Premier Dekalb Board of RealtorsListing Agent of the Month ~ Multiple Awards HomePower Realty200% of Sales Quota ~ Multiple Awards HomePower RealtyNew Homes Sales Agent of the Month ~ Multiple Awards HomePower RealtyMillion Dollar Club ~ 1.7 Million Residential and Land Sales Metro South Board of RealtorsAgent Leadership Council Top 20% of Sales Agents ~ Keller Williams Atlanta ClassicMillion Dollar Club ~ Metro South Board of RealtorsLinx Realty ~Listing Sales Associate MentorAgent Leadership Council Top 20% of Sales Agent ~ Keller Williams Premier Classic2008 New Homes Sales Agent of the Month ~ Multiple Awards Legacy CommunitiesMulti Million Dollar Club 2.2 Million Residential Sales Atlanta Board of RealtorsListing Sales Agent of the Month Drake RealtySales Associate Mentor Virtual Properties Realty
- BUILDER AFFILIATIONS
- Eastland Homes
- Devon Homes
- First Dimension Homes
- TradeWinds Builders
- Bowen Homes
- Legacy
- Communities
- Homelife Communities
- Sphinx Builders
- ATM Constructors – Custom Builders
- Caleb Enterprises LLC – Custom Homes
Timeline
Licensed Real Estate Agent
HomeSmart Evergreen Realty
2024.02 - Current
Licensed Real Estate Agent- REALTOR®
Village Premier Collection
2023.04 - 2024.02
Licensed Sales Guide- REALTOR®
Liberty Communities
2022.11 - 2023.04
Licensed Real Estate Agent-REALTOR®
Keller Williams Realty Atlanta Partners
2021.11 - 2022.11
Leasing Specialist
Progress Residential
2019.09 - 2021.09
Patient Service Representative/Customer Service Supervisor
Global Employment Solutions, Benevis Corp/Kool Smiles
2016.12 - 2017.12
Customer Service Representative
Premier Realty & Asset Management Group
2013.09 - 2016.11
Officer Manager
Jennifer’s Dance Company
2012.01 - 2019.08
ACCOUNTING ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE
METRO ALLOYS INC
2010.11 - 2011.05
PROJECT MANAGEMENT PROFESSIONAL, ACCOUNTING MANAGER
2008.12 - 2010.06
TRAVELING ACCOUNT MANAGER
NEWELL RECYCLING
2008.02 - 2008.10
SENIOR FINANCE ASSISTANT
DMR CONSULTING GROUP
1996.10 - 2001.11
WIC LEAD CLERK
DEKALB COUNTY BOARD OF HEALTH
1992.01 - 1996.09
in Broker Testing Phase -
American Real Estate University
Certified Short Sale Professional -
National Association of Realtor NAR
Georgia Institute of Real Estate
Associates - Business Administration
Georgia Perimeter College
License Sales Agent -
Metro Brokers GMAC Real Estate Academy
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