Cheryl Stewart Hunt
Clayton,NC
Summary
Efficient and precise with a commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help your team achieve company goals? Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. As a customer service representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Lead Preschool Teacher
Children's Lighthouse Academy
Apex, NC
10.2022 - Current
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Utilized books, songs and games to engage students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Prepared pre-class materials.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
- Assisted and supervised 20 children through entire school day.
Preschool Lead Teacher
Oak Village Academy
Cary, NC
09.2021 - 10.2022
- Planned and prepared activities for 24 students.
- Provided open and loving environment where children direct learning process.
- Administered assessments for each child and tracked results.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Addressed behavioral and learning issues with parents and daycare management.
- Allowed for ample outdoor discovery time in schedule each day.
Lead Teacher
Harps Mill Creative School
Raleigh, NC
08.2020 - 09.2021
- Planned and implemented different daily activities to enhance the overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
Lead Teacher, Three-Year-Old Classroom
Chesterbrook Academy Preschool
Cary, North Carolina
01.2020 - 03.2020
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Customer Service Specialist
Conduent
Raleigh, North Carolina
07.2012 - 01.2020
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Provided basic technical support for clients on wide range of company products
- Entered customer data into Core system and communicated service concerns with iMac computers
- Verified accuracy of customer account information and updated when necessary
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Performed data entry with Core Software to record call notes, suggestions and questions
- Responded to customer inquiries via phone, email, and web-based platforms
- Adhered to policy and procedural regulations to maintain company compliance
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Assessed and offered solutions to improve procedures and customer experiences
- Identified customer issues with products or services, investigated causes, and initiated resolutions
- Provided customers with detailed information on company products, services and materials
Lead Teacher
Children's Academy Raleigh, NC
Raleigh , North Carolina
08.2011 - 03.2012
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Before and After School Care Teacher
Primary Beginnings
Raleigh, North Carolina
03.2008 - 08.2011
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Developed age-appropriate activities and programs for children five to ten years old.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Education
No Degree - Child Development
Meredith College
Raleigh, NC05.2025
Associate of Applied Science - Computer And Information Sciences
Wake Technical Community College
Raleigh, NC05.1986
High School Diploma -
Needham Broughton High School
Raleigh, NC06.1984
Skills
- Customer relations
- Inbound and outbound calling
- Active listening
- Senior leadership support
- Quality assurance controls
- Problem-solving abilities
- Clerical support
- Call center experience
- Organizational strengths
- Good communication skills
- Good listening skills
- Technical Support
- Data Entry
- Customer Complaint Resolution
- Efficient Data Entry
- Collecting Information
- Software Troubleshooting
- Keyboard Entry
- Log Activities
- Trained in 10-Key
- Information Updates
- High-Volume Call Centers
- Inbound Customer Calls
- Data Accuracy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Preschool Teacher
Children's Lighthouse Academy
10.2022 - Current
Preschool Lead Teacher
Oak Village Academy
09.2021 - 10.2022
Lead Teacher
Harps Mill Creative School
08.2020 - 09.2021
Lead Teacher, Three-Year-Old Classroom
Chesterbrook Academy Preschool
01.2020 - 03.2020
Customer Service Specialist
Conduent
07.2012 - 01.2020
Lead Teacher
Children's Academy Raleigh, NC
08.2011 - 03.2012
Before and After School Care Teacher
Primary Beginnings
03.2008 - 08.2011
No Degree - Child Development
Meredith College
Associate of Applied Science - Computer And Information Sciences
Wake Technical Community College
High School Diploma -
Needham Broughton High School