Jeannie Wynn
PINE RIVER,MN
Summary
Dynamic Certified Medical Assistant with a proven track record at Essentia Health, excelling in patient care and electronic health records management. Adept at optimizing clinic flow and reducing wait times, while demonstrating strong conflict resolution skills. Committed to enhancing patient understanding through education and compassionate support.
Overview
24
24
years of professional experience
Work History
Certified Medical Assistant
Essentia Health
Pine River, MN
11.2021 - Current
- Coordinated patient scheduling, optimizing clinic flow and reducing wait times.
- Assisted in patient examinations, ensuring accurate documentation and adherence to protocols.
- Performed routine laboratory tests, ensuring timely processing and accurate results.
- Administered medications and vaccinations, maintaining compliance with safety standards.
- Streamlined administrative processes through implementation of electronic health record systems, improving efficiency.
- Mentored new staff in clinical procedures and best practices for patient engagement.
- Collaborated with healthcare teams to develop and implement effective patient care strategies.
- Educated patients on treatment plans and preventive care measures, enhancing patient understanding.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Leader of Supply ordering
Server
A-Pine Restaurant
Pequot Lakes, MN
08.2002 - 03.2019
- Managed order accuracy and timely delivery through effective communication with kitchen staff.
- Trained and mentored new servers on menu knowledge and service protocols.
- Handled customer complaints professionally, resolving issues to maintain satisfaction.
- Coordinated with team members to streamline workflow during peak hours, enhancing efficiency.
- Implemented suggestions for menu improvements based on customer feedback and preferences.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Opened and Closed Restaurant
Education
Diploma - Certified Medical Assistant
ICATAP
01-2025
Diploma - Health Care Administration
Central Lakes College
Brainerd, MN05-2021
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Electronic health records
- Patient documentation
- Patient assessments
- Inventory and supply management
- Inventory management
- Medical records management
- Conflict resolution
- Payment collection
Timeline
Certified Medical Assistant
Essentia Health
11.2021 - Current
Server
A-Pine Restaurant
08.2002 - 03.2019
Diploma - Certified Medical Assistant
ICATAP
Diploma - Health Care Administration
Central Lakes College