Chetan Kumar
1203 A Solano Avenue ,Vallejo ,CA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Dedicated Security Supervisor skilled in providing exceptional security monitoring, including knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Technologically savvy and goal oriented. Driven and motivated to help organizations thrive. Skilled in prioritizing and completing tasks independently.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Chevron
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Supervisor
Red Apple Smoke at Austin,TX
01.2024 - 05.2024
- Led team at Red Apple Smoke, Jan-May 2024 Implemented innovative strategies Boosted productivity by 20% Resolved conflicts effectively Enhanced team morale
Cashier
Sunoco Gas Station
07.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administration
Pro Tennis Acedamy
05.2021 - 05.2023
- Answering incoming calls; taking messages and re-directing calls as required Dealing with email enquiries Taking minutes Diary management and arranging appointments, booking meeting rooms and conference facilities Data entry (sales figures, property listings etc.) General office management such as ordering stationary Organising travel and accommodation for staff and customers Arranging both internal and external events Possibly maintaining the company social media accounts Providing administration support to Sales Reps, Property Managers and Senior management
Security Incharge
Lahej&Sultan Security
12.2017 - 03.2021
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets Developed improved training methods with focus on public safety and officer awareness Inspected security design features, installations and programs to verify compliance with applicable standards and regulations Oversaw team of security officers and managed scheduling and performance evaluations Recorded incident reports with detailed accounts of occurrences Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
Relationship Manager
Nexa (Maruti Suzuki) at Hoshiarpur
02.2016 - 12.2017
- Maintaining daily enquiry report Sales Report from Siebel Booking Vehicles in Siebel Daily Vehicle Delivery Report Maintaining Showroom Decorum Daily follow up report from Siebel Feeding daily enquiry of DSE's in Siebel Hosting and Managing Customer Meet Supervising all PSF calling data Responsible for resolving all Complaints in Tata Motors Maintaining all feedback from pre and post sales tellecalling Daily Stock Report Billing of Vehicles Indenting of vehicles in Tata Motors Responsible for maintaining White
Team Leader
Bhagat Ford at Jalandhar
02.2015 - 02.2016
- Communicated and coordinated with multiple departments, including Customer Service and Public Relations, to improve online customer ratings Fostered positive employee relationships through effective communication, training and career development coaching Managed team of 21 employees, overseeing the hiring, training, and professional growth of employees Implemented new team onboarding program, reducing training time from eight weeks to five Obtained documents, clearances, certificates, and approvals from local, state and federal agencies Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
Sales Executive
Dada Moters Nisaan at Jalandhar
05.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor Of Arts - Arts And Entertainment Management
SGGS Khalsa Collage
Mahilpur ,Punjabi ,India03.2015
High School - Arts Education
Bham Sen Sec School
01.2012
Matric - Arts
Bham Sen Sec School
Bham ,Punjab,India01.2010
Skills
- Customer service
- Safety & security
- Collaboration
- Willingness to learn
- Team work
- Positive attitude
Personaldetails
Late.Shri Ashok Kumar, 11/09/95, male, Married, Indian, English, Punjabi, Hindi, Urdu
Hobbies and Interests
- Music
- Sports
- Reading
- Writing
- Reading books
- Traveling
- Football
- Tennis
- Playing cricket
Disclaimer
I am keen to continue my career and prepared to work hard in order to achieve my organization objectives and I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Assistant Manager
Chevron
06.2024 - Current
Supervisor
Red Apple Smoke at Austin,TX
01.2024 - 05.2024
Cashier
Sunoco Gas Station
07.2023 - 12.2023
Administration
Pro Tennis Acedamy
05.2021 - 05.2023
Security Incharge
Lahej&Sultan Security
12.2017 - 03.2021
Relationship Manager
Nexa (Maruti Suzuki) at Hoshiarpur
02.2016 - 12.2017
Team Leader
Bhagat Ford at Jalandhar
02.2015 - 02.2016
Sales Executive
Dada Moters Nisaan at Jalandhar
05.2014 - 01.2015
Bachelor Of Arts - Arts And Entertainment Management
SGGS Khalsa Collage
High School - Arts Education
Bham Sen Sec School
Matric - Arts
Bham Sen Sec School
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