Chetan Raman
Austin,TX
Summary
Highly experienced consultant with a proven track record of over six years in customer engagement. Specializes in designing solutions for global retailers and manufacturers, focusing on process digitization and automation. Thrives in agile, innovative environments and possesses strong global communication skills, enabling effective collaboration with diverse stakeholders. Exceptional problem-solving abilities and keen business acumen dedicated to building businesses, securing customer loyalty, and nurturing strong relationships for optimal results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Program Manager
Apple Inc. Client Via Infosys
01.2018 - Current
- Digital Transformation Leadership: Led digital transformation for a key business vertical at a global organization by managing complex programs including process consolidation, developing PoVs, RFPs, and marketing strategies, contributing to a holistic understanding of the IT landscape and supporting global projects.
- Requirements Gathering & Stakeholder Management: Collaborated with engineering teams to gather business requirements, translate them into functional specs, and manage stakeholder expectations for seamless global program delivery.
- Cross-Functional Collaboration: Aligned program schedules, managed dependencies, and ensured smooth execution by collaborating across multiple teams. Supported complex global projects, ensuring stakeholder alignment and timely delivery.
- Project & Program Management: Managed large, complex programs with multiple workstreams, prioritizing tasks, mitigating risks, and ensuring on-time delivery. Developed risk management plans, tracked progress, and facilitated cross-functional alignment.
- Scrum Master & Agile Practices: Acted as Scrum Master, facilitating Agile ceremonies, managing user stories, tracking progress, and aligning cross-functional teams. Developed training materials and contributed to process improvements.
- Technical Proficiency: Skilled in BPM (Pega v7, v8), Pega Cloud, CRM, Process Mining, RPA, APIs, cloud technologies, machine learning, artificial intelligence, and analytics.
Sr. Associate Developer
Accenture Services Pvt Ltd
01.2014 - 06.2016
- Software Developer focused on application development, event management, and integration for US-based Property & Casualty Insurance clients using the Duck Creek product platform.
Education
Masters in Business Management - MBA -
K.J. Somaiya Institute of Management Studies And Research
01.2018
Bachelor of Engineering in Computer Engineering -
University of Mumbai
Mumbai01.2014
Skills
- Continuous process improvements
- Software Development Lifecycle
- Developing project strategy
- Project Leadership
- Business Relationship Management
- Stakeholder Management
- Program implementation
- Technical Roadmap Design
- Process Development
- Requirements Analysis
- Project Planning
- Conceptual thinking
- Agile Methodologies
Certification
- Completed Pega Business Architect Course
- Completed Pega Customer Decision Hub Course
Timeline
Technical Program Manager
Apple Inc. Client Via Infosys
01.2018 - Current
Sr. Associate Developer
Accenture Services Pvt Ltd
01.2014 - 06.2016
Masters in Business Management - MBA -
K.J. Somaiya Institute of Management Studies And Research
Bachelor of Engineering in Computer Engineering -
University of Mumbai
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