Chetara Nolan
Beloit,WI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Petco Animal Supplies Stores Inc.
Rockford, IL
06.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Team Leader Manager
Bentley's Pet Stuff
08.2019 - Current
- Fostered positive employee relationships through communication, training and development coaching.
- Solved problems, handled escalated issues and mitigated risks.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Initiated training sessions and coached employees to develop effective staff.
- Drove account financials through team utilization, optimal staffing levels and schedule adherence.
- Drove staff performance by creating incentives and positive work atmosphere.
- Established quarterly and annual goals as well as operational tactics to achieve targets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Recruited and trained new employees to meet job requirements.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Owner Manager
Chetara's Cleaning Company
08.2014 - Current
- Maintained high standards of quality through continuous reviews of products and service.
- Hired, trained and motivated staff to achieve business objectives and exceed expectations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
SENIOR SALES ASSOCIATE
COLE HAAN
12.2012 - 08.2022
- Leaders in blending fashion and comfort.
- Helped launch the store and promote the brand.
- Increased customer awareness of the changes to the company.
- Exceeded company goals every month since the store launched in August of 2013.
- Was promoted to Senior sales associate and trains all new employees.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
Education
Bachelor of Arts - Special Education
University of Chicago
Chicago, IL12-2022
Associate of Arts - Human Resources Management
ASSOCIATES OF ARTS - HUMAN SERVICES MANAGEMENT
Chicago, IL2013
Skills
Managing Operations and Efficiency
Onboarding and Orientation
Recruitment and Hiring
Team Building
Problem Resolution
Performance Evaluations
Scheduling and Coordinating
Staff Training
Negotiation and Conflict Resolution
Customer Relationship Management
Revenue Forecasting
Project Planning
Performance Tracking and Evaluation
Technical Proficiency
Documentation and Reporting
Work Planning and Prioritization
Budget Management
Administration and Reporting
Employee Development
Teamwork and Collaboration
Employee Coaching and Motivation
Team Leadership
Goal Setting
Cost Reduction
Affiliations
Volunteered for five years at the Field Museum; worked closely with Children's
Coordinator.
Volunteered at Birchwood Plaza Nursing & Rehabilitation Center for six months to
gain more experience working with seniors.
Timeline
Assistant Manager
Petco Animal Supplies Stores Inc.
06.2022 - Current
Team Leader Manager
Bentley's Pet Stuff
08.2019 - Current
Owner Manager
Chetara's Cleaning Company
08.2014 - Current
SENIOR SALES ASSOCIATE
COLE HAAN
12.2012 - 08.2022
Bachelor of Arts - Special Education
University of Chicago
Associate of Arts - Human Resources Management
ASSOCIATES OF ARTS - HUMAN SERVICES MANAGEMENT