Chetkiel Grigsby
Little Elm,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
CSR
AdaptHealth
Remote, TX
05.2022 - Current
- Gained understanding of customer needs and delivered suitable solutions.
- Recorded and documented customer interactions, transactions, comments, and complaints.
- Developed strategies for enhanced customer service delivery.
- Collaborated with cross-functional teams to resolve customers' account-related issues
- Ensured compliance with applicable laws and regulations for provision of services.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
Supervisor
Results Companies
Paris, TX
08.2014 - 08.2021
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Hired and onboarded team members to meet immediate and expected demand.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Paris High School
Paris, KY05-2002
Skills
- Report Generation
- Call Management
- Product Knowledge
- Scheduling
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Entry
- Delivery Scheduling
- Microsoft Outlook
- Microsoft Excel
- Call Center Operations
- Staff Training
- Building rapport
Timeline
CSR
AdaptHealth
05.2022 - Current
Supervisor
Results Companies
08.2014 - 08.2021
High School Diploma -
Paris High School