Chevarlier Bell
Houston,TX
Summary
Poised and detailed-oriented professional with a well rounded background in education, healthcare support and remote customer service and claims processing. Known for delivering high quality service with professionalism, empathy, and efficiency. Bringing a strong ability to manage sensitive information , resolve concerns with tact and adapt seamlessly across a fast pace and people centered environment . Im committed to clear communication, excellence and creating positive experiences for clients, patients and students alike.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Everise
Houston, TX
11.2025 - 02.2026
- Assisted employees in understanding benefits options and enrollment processes.
- Processed benefit claims and inquiries, ensuring accurate information delivery.
- Supported communication of policy changes through various channels to enhance employee awareness.
- Maintained detailed records of employee benefit selections and transactions for compliance purposes.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Teacher
The Kenworthy
Houston, TX
01.2024 - 10.2025
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented diverse teaching strategies to accommodate various learning styles.
- Collaborated with colleagues to create a supportive classroom environment.
- Utilized educational technology tools to facilitate interactive learning experiences.
- Monitored student progress and provided timely feedback for improvement.
- Conducted assessments to evaluate student performance and adjust instruction accordingly.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Fostered positive relationships with students, parents, and staff for effective communication and support.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Customer Service Representative
S4
Houston, TX
05.2022 - 12.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accuracy and timely updates to information.
- Trained new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Acted as a liaison between customers and management to address complex issues effectively.
- Developed training materials aimed at improving staff efficiency and productivity levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Teacher
The Learning Experience
Houston, TX
04.2019 - 03.2022
- Organized extracurricular activities to promote student engagement and teamwork.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Led professional development workshops for peers on effective classroom management techniques.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Guided students through college application process, increasing number of students accepted into their first-choice institutions.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Enhanced literacy skills with targeted reading programs.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Increased parental involvement in students' education by organizing regular communication and events.
- Promoted digital literacy by integrating technology into curriculum.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
Truck Driver/Construction Flagger
American Traffic Control
Houston, TX
04.2017 - 01.2018
- Operated heavy-duty trucks for transportation of materials and equipment safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Delivered materials to job sites while adhering to traffic laws and company policies.
- Communicated effectively with team members to coordinate logistics and delivery schedules.
- Maintained accurate records of deliveries, mileage, and fuel consumption for reporting purposes.
- Assisted in training new drivers on operational procedures and safety protocols.
- Operated with safety and skill to avoid accidents and delays.
- Collaborated with management to improve transportation processes and enhance service quality.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Education
Bachelor of Science - Elementary Education
Walden University
Minneapolis, MN05-2027
Skills
- Healthcare benefits
- Benefits explanation
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Behavior management
- Parent-teacher communication
- Customer service
- Data entry
- Conflict resolution
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Appointment scheduling
Certification
BLScertified
Ekg/Monitoring technician certification
Timeline
Benefits Specialist
Everise
11.2025 - 02.2026
Teacher
The Kenworthy
01.2024 - 10.2025
Customer Service Representative
S4
05.2022 - 12.2024
Teacher
The Learning Experience
04.2019 - 03.2022
Truck Driver/Construction Flagger
American Traffic Control
04.2017 - 01.2018
Bachelor of Science - Elementary Education
Walden University